At a Glance
- Tasks: Provide top-notch AV support and ensure seamless service delivery for events.
- Company: Join a well-established team in Manchester with a focus on innovation.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth and training in a fast-paced, collaborative setting.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Experience with AV/VC systems and excellent communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client. The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities
- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
Events
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
Technical
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
Service and Process Development
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
Desirable skills
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
Audio Visual Technician in Warrington employer: JacobsMassey AV Specialists
Join a dynamic team in Manchester as an Audio Visual Technician, where you will be part of a well-established operation dedicated to delivering high-quality technical support. Our company fosters a collaborative work culture that values continuous improvement and employee growth, offering opportunities for professional development and training in the latest AV technologies. With a focus on building strong relationships and providing exceptional customer service, this role allows you to make a meaningful impact while enjoying the benefits of a supportive and engaging workplace.
Contact Details:
JacobsMassey AV Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technician in Warrington
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even local tech fairs in Manchester. The more people you connect with, the better your chances of landing that AV Technician role. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. This can be a game-changer during interviews, as it gives potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AV technology and customer support. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that job!
We think you need these skills to ace Audio Visual Technician in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Audio Visual Technician role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technology and how your background makes you a perfect fit for the position. Let us know what excites you about working with us!
Showcase Your Technical Skills:Don’t forget to mention any technical accreditations or training you've completed, especially in AV and VC systems. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your AV Gear
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific technologies you've worked with and how you've used them to solve problems in the past. This shows you're not just familiar with the gear, but that you can also provide real-world examples of your expertise.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Think about times when you've had to explain technical issues to non-technical users and how you made it easy for them to understand. This will highlight your ability to communicate effectively under pressure.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like a last-minute AV failure during an event. Prepare some examples of how you've successfully managed similar challenges before, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Proactive Approach
The client is looking for someone who can identify opportunities for improvement. Think of instances where you've gone above and beyond to enhance service delivery or streamline processes. Share these examples to show that you're not just reactive but also proactive in your approach to AV support.
