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- Tasks: Lead the setup and operation of audio-visual systems for exciting events.
- Company: Join a dynamic team in a leading audio-visual company.
- Benefits: Competitive salary up to £43,000, with opportunities for growth.
- Other info: Great chance to develop leadership skills in a fast-paced environment.
- Why this job: Be at the forefront of technology while delivering exceptional customer experiences.
- Qualifications: Experience in audio-visual systems and strong customer service skills required.
The predicted salary is between 43000 - 43000 £ per year.
The Video Technical Lead is responsible for the setup and operation of audio-visual systems across a range of event environments, from small-scale productions to large, complex projects. The role requires delivering high-quality technical execution while maintaining a strong focus on customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.
Key Job Responsibilities
- Equipment Operation
- Configure and setup standard Video Control Switching systems (Barco E2/S3)
- Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
- Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
- Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
- Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
- Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
- Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart).
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilising floor up-selling techniques.
- Work within systems and applications as needed.
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- High school diploma or GCSE equivalent
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instils Trust
Video Technical Lead employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Video Technical Lead
✨Tip Number 1
Get your networking game on! Reach out to industry professionals on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Video Technical Lead role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects, make sure to have it ready to share. We want to see how you’ve tackled audio-visual challenges and delivered top-notch customer service in the past.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios related to video tech setups. We want you to feel confident discussing your troubleshooting skills and technical knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Video Technical Lead
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your expertise with equipment like Barco E2/S3 and your ability to troubleshoot technical issues. Don’t hold back on showcasing your skills!
Customer Service is Key: Since this role is all about delivering world-class service, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of client relationships and effective communication.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications are easy to read and understand. Avoid jargon unless it's relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Video Technical Lead position. Let’s get your application in!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your Tech Inside Out
Make sure you’re well-versed in the specific audio-visual systems mentioned in the job description, like Barco E2/S3 and Lightware. Brush up on your troubleshooting skills and be ready to discuss how you've handled technical issues in the past.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key, prepare examples of how you've gone above and beyond for clients. Think about times when you’ve had to communicate effectively under pressure or resolve conflicts to keep a project on track.
✨Demonstrate Leadership Experience
If you’ve led a team before, be ready to share your experiences. Talk about how you ensured clear communication and effective teamwork during installations or events, as this role requires strong leadership skills.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the position and helps you understand how you can contribute to the team’s success, especially regarding their approach to health and safety.