Senior Service Technician in Surrey

This is a new and exciting opportunity for a Senior Service Technician to join a leading experiential AV integrator delivering cutting-edge projects across museums, exhibitions, stadiums and cultural spaces. Our client designs and installs immersive technology systems that bring creative visions to life. Working at the intersection of storytelling and engineering, they deliver complex, high-quality installations that leave lasting impressions.

As a Senior Service Technician, you will play a key role in supporting and maintaining live control, audio, video and networked systems across a diverse portfolio of projects. This is a hands-on, service-focused position with involvement in commissioning and project delivery where required. You will take ownership of systems once live, working independently on client sites, resolving issues, supporting long-term performance and acting as a confident technical representative. This role suits an experienced technician who values accountability, quality and practical problem-solving, with the opportunity to shape and strengthen service delivery as the company continues to grow. The position is primarily site-based but offers scope for hybrid working, with time spent working remotely and in the workshop/office when not required on client sites.

Responsibilities:

• Technical Troubleshooting & Commissioning: Own the diagnosis and resolution of technical issues across live systems. Commission, test, service and maintain control, audio, video and networked systems to our client’s standards.
• Systems Testing & Maintenance: Carry out system testing, backups, firmware updates and programming modifications. Support long-term system reliability through proactive maintenance and accurate fault diagnosis.
• Service & Support Delivery: Deliver reactive and scheduled service visits, completing temporary or permanent repairs efficiently. Provide first- and second-line remote support, including participation in an out-of-hours emergency support rota.
• Service Ownership & Reporting: Take ownership of service tasks, ensuring issues are resolved and communicated effectively. Accurately document service activity through our client’s service ticketing and reporting processes.
• Client Representation & Communication: Act as a calm, professional and technically confident point of contact on site. Clearly explain issues, resolutions and system health to technical and non-technical stakeholders.
• Technical Documentation: Read and work from technical drawings, schematics and system documentation. Maintain accurate as-built records, equipment inventories and system configurations.
• Process, Quality & Safety: Feedback recurring issues, risks and improvement opportunities to Engineering and Technical Delivery teams. Uphold our client’s standards, RAMS and health & safety procedures at all times.
• Project & Installation Support: Support project delivery where required including final install stages and on-site works. Complete all installations to a high standard, including rack builds, cable management, mounting and terminations.
• Workshop Preparation & Development: Carry out pre-builds, system testing and preparation in the workshop. Actively develop technical skills and share knowledge to reduce single-point-of-failure risk.
• Continuous Learning & Development: Actively maintain and develop technical skills across relevant technologies, manufacturers and best practices.

What You’ll Bring:

• Technical Capability: Strong understanding of networked technology systems, signal flow and device configuration, with hands-on experience across audio, video, control and networking.
• Systems Documentation Literacy: Confidence reading and interpreting technical drawings, schematics, rack layouts and network diagrams, and applying them on live systems.
• Hands-On Problem Solving: Proven experience fault-finding, repairing and upgrading live systems in calm, methodical and effective ways.
• Platform Familiarity: Experience with platforms such as Q-Sys, control processors, DSPs and media servers, with the curiosity and capability to learn new systems.
• Manufacturer Awareness: Familiarity with manufacturers including Epson, Panasonic, Netgear, QSC, BrightSign, PIXERA, Watchout, 7thSense or equivalent.
• Organisation & Accountability: Detail-focused, process-led and comfortable documenting work clearly. Confident working independently while knowing when to escalate or seek support.
• Client-Focused & Collaborative: Clear, professional communicator in client-facing environments and a positive contributor to a collaborative team culture.
• Curious Learner: Motivated to continuously develop technical skills and stay current as technologies, platforms and best practices evolve.

Practical Requirements:

• Full UK driving licence.
• CSCS/ECS card (preferred).
• IPAF/PASMA certifications (advantageous).

Job Details:

• Reports to: Technical Services Manager
• Department: Service
• Location: Primarily site-based with time in the workshop/office (Sussex Barn, Godalming)
• Travel: Regular UK site visits. Travel is planned and purposeful; this is not a constant touring role.
• Contract: Full-time
• Key Internal Relationships: Service Team, Engineering, Project Managers, Business Support, Sales
• Key External Relationships: Clients, Subcontractors, Suppliers