Senior Event and Conference Technician

We're working with a leading client who's on the lookout for a Senior Event and Conference Technician to play a pivotal role in their London team. You'll be the go-to expert on site, taking full ownership of technical support across event spaces, conference rooms, and meeting areas. This is a fantastic opportunity to work with cutting-edge AV and video conferencing technology—think live events, streaming services, room setups, and VC scheduling. If you thrive in fast-paced environments and love bringing events to life with seamless tech delivery, this role is for you.

Salary: Up to £42,000

Key Responsibilities:

• Lead the team of Event and Conference Centre Technicians including any flexible resource.
• Serve as the point of contact for any visiting contractors or subcontractors.
• Ensure team morale and culture is positive through encouragement and preserving professional integrity.
• Take ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.
• Train new technicians and continue the training and development of the team.
• Be proficient in audio, video, and lighting equipment both digital and analogue.
• Set up and support video conference/audio conference with software and hardware platforms including Zoom, Cisco & Polycom systems.
• Manage all aspects of video calls from initial booking through to monitoring and completion, including scheduling and full systems operational testing prior to any high-profile event.
• Prepare equipment for future events and meetings as required.
• Work alongside the Breakfix team to locate faults and provide resolutions, i.e., fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
• Conduct 1st / 2nd line repairs & ongoing preventative maintenance including daily checks on all equipment in the building.
• Act as an ambassador; approach and professionalism are extremely important.
• Possess essential customer service skills and the ability to work calmly under pressure and resolve issues quickly and professionally.
• Maintain a presentable appearance and liaise with senior executives in a calm and professional manner at all times, both face-to-face and via telephone/Zoom.
• Work onsite shifts to meet requirements with a flexible approach ensuring out-of-hours events are also covered.
• Liaise with help desk & operations team to arrange backup support when required.
• Perform administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems, and room booking software.
• Attend other sites as required (this includes outside of London).
• Support the Livestreaming team as required.
• Provide Service Delivery across all sites against pre-agreed SLA.
• Proactively train and support end users as required.
• Prepare equipment for events and meetings as required.
• Be fully competent with all installed & portable technologies.
• Provide support on an individual basis to users at all levels of seniority.
• Assist with high-level audio/visual quality of presentations – optimization of content aspect ratios/resolutions and file formats to suit the space.
• Attend and remain on station for important events where required.
• Work any rotational shift basis as required.
• Perform administration necessary to support the role including email correspondence using professional language and decorum.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Information and Media, and Events Services