At a Glance
- Tasks: Lead technical support for events, ensuring seamless AV and video conferencing experiences.
- Company: Join a leading tech and events services company in London.
- Benefits: Competitive salary up to £42,000, flexible shifts, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and training in a fast-paced environment.
- Why this job: Be the tech hero behind amazing live events and conferences.
- Qualifications: Experience with AV equipment and strong customer service skills required.
The predicted salary is between 42000 - 42000 £ per year.
We're working with a leading client who’s on the lookout for a Senior Event and Conference Technician to play a pivotal role in their London team. You’ll be the go-to expert on site, taking full ownership of technical support across event spaces, conference rooms, and meeting areas. This is a fantastic opportunity to work with cutting-edge AV and video conferencing technology—think live events, streaming services, room setups, and VC scheduling. If you thrive in fast-paced environments and love bringing events to life with seamless tech delivery, this role is for you.
Salary: Up to £42,000
Key Responsibilities:
- Lead the team of Event and Conference Centre Technicians including any flexible resource.
- Serve as the point of contact for any visiting contractors or subcontractors.
- Ensure team morale and culture is positive through encouragement and preserving professional integrity.
- Take ownership of integrated event spaces including operation of high-profile auditorium-based results presentations and town halls.
- Train new technicians and continue the training and development of the team.
- Be proficient in audio, video, and lighting equipment both digital and analogue.
- Set up and support video conference/audio conference with software and hardware platforms including Zoom, Cisco & Polycom systems.
- Manage all aspects of video calls from initial booking through to monitoring and completion, including scheduling and full systems operational testing prior to any high-profile event.
- Prepare equipment for future events and meetings as required.
- Work alongside the Breakfix team to locate faults and provide resolutions, i.e., fix/replace/upgrade hardware when relevant in support of the AV & VC facilities.
- Conduct 1st / 2nd line repairs & ongoing preventative maintenance including daily checks on all equipment in the building.
- Act as an ambassador; approach and professionalism are extremely important.
- Possess essential customer service skills and the ability to work calmly under pressure and resolve issues quickly and professionally.
- Maintain a presentable appearance and liaise with senior executives in a calm and professional manner at all times, both face-to-face and via telephone/Zoom.
- Work onsite shifts to meet requirements with a flexible approach ensuring out-of-hours events are also covered.
- Liaise with help desk & operations team to arrange backup support when required.
- Perform administration necessary to support the role utilizing Microsoft Office applications, Zoom back-end, bespoke ticketing systems, and room booking software.
- Attend other sites as required (this includes outside of London).
- Support the Livestreaming team as required.
- Provide Service Delivery across all sites against pre-agreed SLA.
- Proactively train and support end users as required.
- Prepare equipment for events and meetings as required.
- Be fully competent with all installed & portable technologies.
- Provide support on an individual basis to users at all levels of seniority.
- Assist with high-level audio/visual quality of presentations – optimization of content aspect ratios/resolutions and file formats to suit the space.
- Attend and remain on station for important events where required.
- Work any rotational shift basis as required.
- Perform administration necessary to support the role including email correspondence using professional language and decorum.
Senior Event and Conference Technician in London employer: JacobsMassey AV Specialists
Join a dynamic and innovative team in London as a Senior Event and Conference Technician, where you'll have the opportunity to work with cutting-edge AV technology in a fast-paced environment. Our company fosters a positive work culture that prioritises employee growth through continuous training and development, ensuring you thrive both personally and professionally. With competitive salaries and the chance to lead a talented team, this role offers a rewarding career path in the exciting world of events and technology.
Contact Details:
JacobsMassey AV Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Event and Conference Technician in London
✨Tip Number 1
Network like a pro! Attend industry events and meet-ups where you can connect with other tech enthusiasts and potential employers. Don’t be shy—introduce yourself and share your passion for AV and event tech!
✨Tip Number 2
Showcase your skills! Create a portfolio or a showreel of your past work with AV setups and live events. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to AV and video conferencing. Be ready to discuss your experience with specific technologies like Zoom, Cisco, and Polycom.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that dream job. Let’s get you started!
We think you need these skills to ace Senior Event and Conference Technician in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical expertise in audio, video, and lighting equipment. We want to see how you’ve used these skills in past roles, especially in fast-paced environments like events and conferences.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Professional Yet Approachable:Remember, you’ll be liaising with senior executives and contractors. Your written application should reflect a balance of professionalism and approachability. Show us you can communicate effectively in both formal and informal settings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your Tech Inside Out
As a Senior Event and Conference Technician, you’ll need to be the go-to expert on AV and video conferencing technology. Brush up on your knowledge of systems like Zoom, Cisco, and Polycom, and be ready to discuss your experience with both digital and analogue equipment during the interview.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed or trained others in the past. Highlight any experiences where you’ve maintained team morale and professionalism, as this will demonstrate your ability to foster a positive work environment.
✨Prepare for Real-World Scenarios
Expect to face situational questions that assess your problem-solving skills under pressure. Think of specific instances where you resolved technical issues during events or managed high-profile presentations, and be ready to explain your thought process and actions.
✨Dress the Part and Be Professional
First impressions matter! Make sure you present yourself well, as you'll be liaising with senior executives. Dress smartly and maintain a calm, professional demeanour throughout the interview, showcasing your customer service skills and approachability.
