At a Glance
- Tasks: Lead and manage AV support services across multiple locations in a fast-paced corporate environment.
- Company: Join a leading Global Investment Bank with a focus on innovation and service excellence.
- Benefits: Competitive salary, professional development, and opportunities for international travel.
- Other info: Opportunity to mentor and develop a talented engineering team.
- Why this job: Make a real impact by enhancing AV technologies and supporting a dynamic team.
- Qualifications: Experience in AV technologies and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
Our client is seeking an experienced Engineering Manager to join their London team, working onsite within a leading Global Investment Bank environment. The successful candidate will take full responsibility for the support and management of end users and installed meeting room technologies across the bank's EMEA office estate, ensuring a high standard of service delivery within a fast-paced corporate setting. This is an excellent opportunity for a driven and experienced AV professional to join an established operation, with the scope to lead, develop, and continuously enhance the AV support service across multiple locations.
Key Responsibilities
- Proactively troubleshoot and remediate AV faults using established diagnostic techniques, facilitating hardware repairs or replacement either yourself or via the wider team as required.
- Take full responsibility for maximising uptime of the audio-visual unified communication systems in the EMEA estate.
- Respond promptly and within the agreed KPIs to reports from the BAU team or end users of AV hardware or software failures.
- Report faults, raise tickets and manage ticket queues to facilitate hardware repairs and replacements.
- Ensure tickets are raised for all faults and close out any open engineering tickets within agreed KPIs.
- Liaise with in-house teams and wider departments to secure critical spares and loan replacements.
- Take ownership and responsibility for the management and tracking of critical spares onsite.
- Build positive relationships, communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to deliver the required services.
- Ratify AV system documentation to ensure they are aligned to latest industry standards and best practices ongoing.
- Support and drive preventative maintenance activities as required.
- Report break-fix activity and key management updates to HQ and client team as required.
- Provide fault reporting to relevant teams as required.
- A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies.
- The ability to use your initiative and solve problems effectively and proactively. Provide remote technical support to other offices as required.
- Positively manage, develop and mentor team members in the engineering team.
- Responsible for ensuring the engineering team are working efficiently and effectively throughout their working day, assigning tasks as required and ensuring work is completed to the required standard.
- Lead by example and be an ambassador.
- Be prepared and able to travel (sometimes internationally) to other Bank offices as required.
- Work with project teams in facilitating AV installations within the Banks EMEA estate.
- Take ownership for administering access controls for temporary or installation staff linked to engineering works.
AV Engineering Manager in London employer: JacobsMassey AV Specialists
Join a prestigious Global Investment Bank in London as an AV Engineering Manager, where you will thrive in a dynamic corporate environment that values innovation and excellence. The company fosters a collaborative work culture, offering ample opportunities for professional growth and development while ensuring a high standard of service delivery across multiple locations. With a commitment to employee well-being and a focus on cutting-edge technology, this role provides a unique chance to lead and enhance AV support services in a fast-paced setting.
Contact Details:
JacobsMassey AV Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AV Engineering Manager in London
✨Network Like a Pro
Get out there and connect with people in the AV industry! Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your hands-on experience with AV technologies. Share specific examples of how you've solved problems or improved service delivery in past roles.
✨Ace the Interview
Prepare for common interview questions but also think about how you can demonstrate your passion for service excellence. Be ready to discuss how you would handle real-life scenarios related to AV support and management.
✨Apply Through Us!
Don’t forget to check out our website for job openings. Applying through StudySmarter not only gives you access to great opportunities but also connects you with a community that supports your career growth!
We think you need these skills to ace AV Engineering Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AV Engineering Manager role. Highlight your experience with audio-visual technologies and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've proactively solved AV issues in the past. We love candidates who can think on their feet and demonstrate a passion for service excellence.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you get your key points across without fluff!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your AV Stuff
Make sure you brush up on the latest audio-visual technologies and troubleshooting techniques. Be ready to discuss specific examples of how you've handled AV faults in the past, as this will show your expertise and problem-solving skills.
✨Understand the Corporate Environment
Familiarise yourself with the fast-paced corporate setting of a global investment bank. Think about how you can ensure high service delivery under pressure and be prepared to share experiences where you've successfully managed similar challenges.
✨Showcase Your Leadership Skills
As an Engineering Manager, you'll need to lead and mentor your team. Prepare to discuss your leadership style and provide examples of how you've developed team members or improved team efficiency in previous roles.
✨Build Relationships
Highlight your ability to build positive relationships with clients and other departments. Think of instances where effective communication and coordination led to successful project outcomes, and be ready to share these stories during your interview.
