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- Tasks: Lead a team of AV Technicians to deliver top-notch AV support for meetings and events.
- Company: Join one of the world's largest international banks in their stunning London office.
- Benefits: Enjoy generous holidays, pension contributions, and life insurance.
- Why this job: Be part of a dynamic team in a fast-paced environment focused on 5-star service.
- Qualifications: Experience in AV management and strong technical knowledge required.
- Other info: This role offers hands-on experience in a high-profile corporate setting.
The predicted salary is between 34500 - 52500 £ per year.
We have a new opportunity to work for our client, one of the world’s largest international banks, at their impressive London office near Liverpool Street. They are seeking a highly presented and tech-savvy AV Team Leader to oversee a team of 5 AV Technicians, delivering exceptional AV support across meeting rooms and a purpose-built conference centre. This is a hands-on, client-facing role where you'll combine a passion for technology with high-end customer service to ensure seamless event delivery and day-to-day AV operations. You'll be a key part of the wider front-of-house (FOH) team, working in a fast-paced, high-profile environment where 5-star service is expected.
Salary: Up to £43,500
Key Responsibilities:
- Manage, coordinate, and develop a team of 5 AV Technicians, ensuring consistent, high-quality service delivery.
- Oversee daily AV operations including meeting room setups, video conferencing, and hybrid meeting support.
- Support internal and external events across the business, including high-profile events in the on-site conference centre.
- Act as the primary AV point of contact for senior stakeholders, providing professional and responsive service.
- Assist the Regional Manager in managing service delivery and identifying continuous improvements.
- Liaise with third-party AV suppliers as needed for large-scale or specialist events.
- Maintain and monitor AV equipment to ensure operational readiness at all times.
- Create and manage shift rotas to ensure sufficient cover within the operational window.
Candidate Requirements:
- Proven line management or supervisory experience in an AV environment.
- Strong technical knowledge of AV systems and services, preferably in a corporate or conference setting.
- Excellent communication and interpersonal skills with the ability to interact confidently with senior stakeholders.
- A track record of delivering high-end, 5-star customer service.
- Ability to work flexibly and adapt to changing priorities and event requirements.
What’s in it for you?
- Generous holiday allowance
- Pension contributions
- Life insurance
- Opportunity to work in a prestigious global organisation with a strong commitment to service excellence
AV Team Leader employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Team Leader
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being tech-savvy is crucial for this role, so make sure you can discuss recent advancements in AV systems and how they can enhance customer experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any specific challenges you faced and how you overcame them to ensure high-quality service delivery.
✨Tip Number 3
Research the company culture and values of the bank. Understanding their commitment to service excellence will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with professionals in the AV industry, especially those who have experience in corporate environments. This can provide you with valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace AV Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in AV management and customer service. Emphasise any supervisory roles you've held and your technical knowledge of AV systems, particularly in corporate settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully managed teams or delivered high-quality AV support in previous roles.
Highlight Key Skills: In your application, focus on key skills such as communication, team management, and problem-solving. Provide examples of how you've interacted with senior stakeholders and adapted to changing priorities in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that demands high standards.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of AV systems and services. Be prepared to discuss specific technologies you've worked with and how they can be applied in a corporate or conference setting.
✨Demonstrate Leadership Skills
As this role involves managing a team, highlight your previous supervisory experience. Share examples of how you've successfully led a team, resolved conflicts, or improved service delivery in an AV environment.
✨Prepare for Client-Facing Scenarios
Since the role is client-facing, think of situations where you provided exceptional customer service. Be ready to discuss how you handled challenging situations and ensured a high-quality experience for stakeholders.
✨Understand the Company Culture
Research the bank's values and commitment to service excellence. During the interview, align your answers with their culture, demonstrating that you understand the importance of delivering 5-star service in a fast-paced environment.
