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- Tasks: Join our Swindon team as an AV Support Technician, managing AV/UC systems and providing real-time support.
- Company: Be part of a leading Building Society that invests in cutting-edge technology and training.
- Benefits: Enjoy a permanent position with occasional travel, flexible hours, and opportunities for professional growth.
- Why this job: This role offers hands-on experience in a dynamic environment, perfect for tech enthusiasts looking to make an impact.
- Qualifications: Experience in AV support, IT literacy, and understanding of network architecture are essential.
- Other info: Work Monday to Friday, 07:00 – 19:00, with a focus on high-profile events and VIP support.
The predicted salary is between 30000 - 42000 £ per year.
Our immediate requirement is for an experienced AV Support Technician to be a key part of our Swindon team, representing our client and working onsite at leading Building Society. This position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Key Responsibilities;
- Report into client stakeholder on a day-to-day basis.
- Based at Swindon NWH on a permanent basis – occasional travel to Northampton to oversee technical issues / maintenance activities
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Work with off site help desk and 3rd parties as required to resolve incidents and management of RMAs.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed via change control.
- Be fully competent in digital AV environments
- IT literate, understand network architecture and structured cable infrastructures.
- Manage onsite support deliverables.
- Proactively train and support end users as required.
- Provide technical assistance and remain on standby for high profile events.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
- Regular room / systems checks (daily / monthly).
- Oversee preventative maintenance activities with off site teams.
- Assist with Ad Hoc moves and changes.
- Maintain accurate asset schedule for location.
- Maintain critical spares holding for location / UK.
- Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 – 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
AV Support Technician employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Familiarize yourself with the latest AV and UC technologies. Being knowledgeable about current trends and tools will not only help you in interviews but also show that you're proactive and passionate about your field.
✨Tip Number 2
Network with professionals in the AV industry, especially those who work in similar roles. Attend local tech meetups or online forums to connect with others and learn about potential job openings.
✨Tip Number 3
Prepare for hands-on technical assessments by practicing troubleshooting common AV issues. This will boost your confidence and demonstrate your problem-solving skills during the interview process.
✨Tip Number 4
Research the specific client and their AV needs. Understanding their operations and how you can enhance their service will set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV support and technical troubleshooting. Emphasize any previous roles where you managed AV/UC systems or provided real-time support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle AV-related issues and your proactive approach to user support.
Showcase Technical Skills: Clearly outline your technical skills related to digital AV environments, network architecture, and structured cabling. Provide examples of how you've successfully resolved technical issues in the past.
Highlight Communication Abilities: Since the role involves reporting to client stakeholders and providing support to users at all levels, emphasize your communication skills. Share examples of how you've effectively communicated technical information to non-technical users.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Show Your Technical Expertise
Be prepared to discuss your experience with AV and UC systems in detail. Highlight specific technologies you've worked with and any troubleshooting scenarios you've successfully managed.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle technical issues on the spot. Practice articulating your thought process when diagnosing and resolving AV-related problems.
✨Emphasize Communication Abilities
Since you'll be interacting with clients and stakeholders, showcase your communication skills. Provide examples of how you've effectively communicated technical information to non-technical users.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in this role, such as managing a high-profile event or dealing with equipment failures. Prepare to explain how you would handle these situations.
