At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a growing team in Scotland with a focus on client satisfaction.
- Benefits: Competitive salary and company benefits for your hard work.
- Other info: Flexible work across Edinburgh and Glasgow with opportunities for growth.
- Why this job: Make a real impact by enhancing user experiences with cutting-edge AV technology.
- Qualifications: Experience in AV support and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Salary: Competitive + Company Benefits
Key Responsibilities
- Audio Visual Responsibilities
- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs / up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
- IT Support Desk Responsibilities
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords,
- Identifying faulty laptops
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues
- Basic software support such as assisting with MS Office queries/faults
- Escalate other calls to the appropriate level.
- Desirable skills
- IT support experience
- Customer service
- Crestron
- Yealink
- Biamp
- Shure
AV Support Technician employer: JacobsMassey AV Specialists
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, competitive salary, and comprehensive benefits, this role offers a unique opportunity to thrive in a collaborative work culture that prioritises exceptional customer experiences across both Edinburgh and Glasgow offices.
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry, attend local meetups, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect AV Support Technician role.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting abilities and hands-on experience during interviews or networking events. We want to see how you handle real-life scenarios, so be ready to share examples of your past successes in AV support.
✨Tip Number 3
Be proactive! Research the company and its AV services before your interview. We love candidates who come prepared with ideas on how to improve service delivery. This shows your customer-focused approach and genuine interest in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for motivated AV professionals, so don’t hesitate to submit your details and let us know why you’d be a great fit for the team!
We think you need these skills to ace AV Support Technician
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled technical challenges and delivered top-notch service in previous roles. Don't hold back on those troubleshooting stories!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use the job description as a guide and sprinkle in relevant keywords that match our needs. This shows us you’re genuinely interested and have done your homework!
Customer Focus is Key:Since this role is all about providing an exceptional user experience, make sure to emphasise your customer service skills. Share examples of how you've gone above and beyond to support clients or colleagues in the past.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the equipment mentioned in the job description, like Crestron and Yealink. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories that highlight your ability to maintain a positive user experience, especially under pressure. This will show that you understand the importance of a customer-focused approach.
✨Get Familiar with the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for the team. Plus, it gives you a chance to ask insightful questions, which always impresses interviewers!
