At a Glance
- Tasks: Lead and manage AV support services across multiple locations in a fast-paced corporate environment.
- Company: Join a leading Global Investment Bank with a focus on innovation and excellence.
- Benefits: Competitive salary, professional development, and opportunities for international travel.
- Other info: Dynamic role with opportunities to mentor and develop a talented engineering team.
- Why this job: Make a real impact by enhancing AV technologies and service delivery.
- Qualifications: Experience in AV technologies and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
Our client is seeking an experienced Engineering Manager to join their London team, working onsite within a leading Global Investment Bank environment. The successful candidate will take full responsibility for the support and management of end users and installed meeting room technologies across the bank’s EMEA office estate, ensuring a high standard of service delivery within a fast-paced corporate setting. This is an excellent opportunity for a driven and experienced AV professional to join an established operation, with the scope to lead, develop, and continuously enhance the AV support service across multiple locations.
Key Responsibilities
- Proactively troubleshoot and remediate AV faults using established diagnostic techniques, facilitating hardware repairs or replacement either yourself or via the wider team as required.
- Take full responsibility for maximising uptime of the audio-visual unified communication systems in the EMEA estate.
- Respond promptly and within the agreed KPI’s to reports from the BAU team or end users of AV hardware or software failures.
- Report faults, raise tickets and manage ticket queues to facilitate hardware repairs and replacements.
- Ensure tickets are raised for all faults and close out any open engineering tickets within agreed KPI’s.
- Liaise with in-house teams and wider departments to secure critical spares and loan replacements.
- Take ownership and responsibility for the management and tracking of critical spares onsite.
- Build positive relationships, communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to deliver the required services.
- Ratify AV system documentation to ensure they are aligned to latest industry standards and best practices ongoing.
- Support and drive preventative maintenance activities as required.
- Report break-fix activity and key management updates to HQ and client team as required.
- Provide fault reporting to relevant teams as required.
- A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies.
- The ability to use your initiative and solve problems effectively and proactively.
- Provide remote technical support to other offices as required.
- Positively manage, develop and mentor team members in the engineering team.
- Responsible for ensuring the engineering team are working efficiently and effectively throughout their working day, assigning tasks as required and ensuring work is completed to the required standard.
- Lead by example and be an ambassador.
- Be prepared and able to travel (sometimes internationally) to other Bank offices as required.
- Work with project teams in facilitating AV installations within the Banks EMEA estate.
- Take ownership for administering access controls for temporary or installation staff linked to engineering works.
AV Engineering Manager employer: JacobsMassey AV Specialists
Join a prestigious Global Investment Bank in London as an AV Engineering Manager, where you will thrive in a dynamic corporate environment that values innovation and excellence. The company fosters a collaborative work culture, offering ample opportunities for professional growth and development while ensuring a high standard of service delivery across its EMEA office estate. With a commitment to employee well-being and a focus on cutting-edge technology, this role provides a unique chance to lead and enhance AV support services in a fast-paced setting.
Contact Details:
JacobsMassey AV Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AV Engineering Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AV industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or achievements, make sure to highlight them during interviews. Bring examples of how you’ve solved AV issues or improved service delivery in previous roles. This will help us see your value right away!
✨Tip Number 3
Prepare for the interview like it’s a big AV project! Research the company and its AV systems, and come armed with questions that show your interest and expertise. This not only demonstrates your knowledge but also your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get the conversation started!
We think you need these skills to ace AV Engineering Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the AV Engineering Manager role. Highlight your experience with AV technologies and any leadership roles you've held, as we want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technology and how your background makes you the perfect fit for our fast-paced environment. We love seeing enthusiasm and a personal touch!
Showcase Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot AV issues or improved service delivery. We’re looking for someone who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at JacobsMassey AV Specialists
✨Know Your AV Stuff
Make sure you brush up on your knowledge of audio-visual technologies. Be ready to discuss specific systems you've worked with and how you've tackled troubleshooting in the past. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Demonstrate Leadership Skills
As an Engineering Manager, you'll need to lead a team effectively. Prepare examples of how you've managed teams before, mentored colleagues, or improved service delivery. Highlight your ability to motivate others and ensure tasks are completed to a high standard.
✨Showcase Your Problem-Solving Abilities
Be ready to share specific instances where you've proactively solved AV faults or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your initiative made a difference.
✨Build Rapport with Interviewers
Remember, interviews are as much about fit as they are about skills. Engage with your interviewers, ask questions about their experiences, and show genuine interest in the company culture. Building a connection can set you apart from other candidates.
