AV Account Manager

We\’re seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.

This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You\’ll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.

The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.

Key Responsibilities

– Act as the primary point of contact for clients in the touring and festival sector.

– Develop tailored production solutions based on client briefs and tour specifications.

– Create and deliver detailed quotes and service contracts.

– Liaise with internal technical and logistics teams to coordinate delivery and execution.

– Conduct site visits as needed to assess venue requirements and inform production planning.

– Oversee event/tour planning, including scheduling, budgeting, and logistics.

– Travel on-site as required to oversee load-ins, show execution, and client management.

– Quickly resolve any challenges that arise before or during events.

– Liaise with the accounts team regarding invoicing and payment tracking.

– Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.

Skills & Experience Required

– Proven experience in account or production management within concert touring and/or festivals.

– Strong knowledge of live event production, particularly in audio and lighting disciplines.

– Exceptional communication skills and the ability to manage client expectations under pressure.

– Highly organised with the ability to juggle multiple complex projects.

– Problem-solving mindset with a hands-on approach when required.

– Experience using HireHop or TeamTrack is advantageous.

– A full UK driving licence (max 6 points) is essential.

What We Offer

– Competitive salary between £55,000 – £75,000 depending on experience.

– Company vehicle for business and personal use.

– Opportunities to work on major tours and festivals across the UK and beyond.

– A dynamic and supportive team culture with room for progression.

– Access to leading-edge production technology and infrastructure.

– Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.

– For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.