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- Tasks: Lead and manage AV services for live events, ensuring seamless tech support.
- Company: Join a dynamic team focused on delivering exceptional meeting experiences.
- Benefits: Competitive salary up to £55,000 and opportunities for personal and professional growth.
- Why this job: Be part of a collaborative culture that values innovation and customer service.
- Qualifications: 4+ years in IT/AV management; leadership experience preferred.
- Other info: Flexible hours required; must be able to lift up to 25 pounds.
The predicted salary is between 42000 - 66000 £ per year.
The Audio Visual Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.
Salary: Up to £55,000
Audio Visual Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.
REQUIREMENTS:
● 4+ years of experience in managing IT and AV equipment, as well as computer software systems
● Proven experience in leadership roles, including leading team members
● Customer service or hospitality experience preferred
● Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio
mixers, wireless microphone systems, seamless video switchers, and projectors/displays
● Understanding of Crestron control and hardware endpoints
● Basic knowledge of data networking principles, architecture, and applications
● Experience in the basic installation, configuration, operation, and administration of operating
systems, applications, and hardware for Macs, PCs, LANs, and servers.
● Ability to lead and manage team members effectively, collaborating with internal and external
clients
● Familiarity with CRM applications
Physical Requirements
● Flexible, long, and weekend hours sometimes required
● Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
● Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
● Ability to stand, sit, or walk for an extended period of time
● Ability to climb and work on a ladder for lengthy periods of time
Equipment & Technical Qualifications
● Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
● Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
● Lighting: Up lights, GOBOs, Basic dimming
● IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
● Control: Familiarity with Crestron control systems and associated hardware
The Audio Visual Manager is responsible for Operations Management:
● Provide ad-hoc troubleshooting and assistance to customers of all technology competency
level
● Management/troubleshooting of AV equipment, including but not limited to audio, video,
lighting, computer networking systems and hardware; both in-house and client systems
● Coordinate with clients in advance to pre-program and ensure all their technological requirements are seamlessly in place for their arrival
● Provide consultative support to technology sales for client programs
● Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
● Provide genuine, anticipatory customer service by establishing good working relationships with team members and vendors
● Attend planning and pre-production meetings
● Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
● Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
● Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
● Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with our company prior to the start of their meeting or event
● Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with our company's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry
dynamics
● Assist in any areas of daily operation
● Responsible for Training & Development
● Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
● Participate in collaborative project efforts with both the technology team and other departments
● Participate in employee appraisals
● Mentor AV Specialists to provide a consistent level of customer service
Interview and hire prospective candidates for all positions in the department, Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
Review and stay current on all departmental SOPs on a quarterly basis
The Audio Visual Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
● Review P&L/General Ledger reports for department/location ensuring accuracy
● Approve and submit vendor invoices to Accounts Payable in a timely fashion
● Participate in annual budgeting process for team member’s location
● Maintain and uphold our company's cultural standards
● Perform other duties as requested by management
Audio Visual Manager (Live Events) employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Manager (Live Events)
✨Tip Number 1
Familiarize yourself with the latest audio-visual technologies and trends in the event industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the AV and events industry. Attend industry conferences, workshops, or local meetups to connect with potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've successfully managed teams or projects in the past. Highlighting your ability to lead and develop others will resonate well with hiring managers looking for an Audio Visual Manager.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Since this role emphasizes genuine, anticipatory customer service, be ready to share stories that illustrate your ability to build strong relationships with clients and address their needs effectively.
We think you need these skills to ace Audio Visual Manager (Live Events)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV equipment and IT management. Include specific examples of leadership roles and customer service experiences that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, emphasize your collaborative skills and how you can enhance the meeting and event experience for clients. Mention your familiarity with AV technology and your ability to lead a team effectively.
Showcase Relevant Experience: Detail your previous roles related to audio-visual management, including any specific projects or events you've successfully managed. Highlight your technical skills with AV equipment and software systems.
Demonstrate Customer Service Skills: Provide examples in your application that showcase your commitment to excellent customer service. Discuss how you've built positive relationships with clients and resolved any issues during events.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Showcase Your Technical Expertise
Be prepared to discuss your extensive knowledge of audiovisual equipment and IT systems. Highlight specific experiences with analog/digital audio mixers, video switchers, and networking principles that demonstrate your technical proficiency.
✨Demonstrate Leadership Skills
Since the role involves managing a team, share examples of your leadership experience. Talk about how you've successfully led teams, mentored colleagues, and contributed to their professional development.
✨Emphasize Customer Service Experience
Given the importance of customer service in this role, be ready to discuss your previous experiences in hospitality or customer-facing positions. Illustrate how you provided anticipatory service and built strong relationships with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time situations. Prepare scenarios where you had to troubleshoot AV equipment or manage a challenging event, showcasing your ability to think on your feet.
