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- Tasks: Manage client relationships from inquiry to event completion and invoicing.
- Company: Join a leading company in live experiences with top-notch equipment and expert management.
- Benefits: Enjoy a company vehicle for personal use and exciting event opportunities.
- Why this job: Be part of a passionate team, work with cutting-edge technology, and grow your career.
- Qualifications: Experience in account handling or production management in live events is essential.
- Other info: Full UK driving licence required; experience with HireHop or Sage is a bonus.
The predicted salary is between 36000 - 52000 £ per year.
2 days ago Be among the first 25 applicants
The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management.
Salary: £45,000 – £65,000, based on experience.
The Role
We are looking for a highly self-motivated and experienced Account Handler to join our team. This role is crucial in managing client relationships from first inquiry to event completion and final invoicing. The ideal candidate will have extensive experience in the live event production industry, be highly organised, and have a customer-focused approach.
Key Responsibilities
- Be the primary contact for clients, managing their journey from inquiry to post-event follow-up.
- Understand client needs and propose bespoke audio and lighting production solutions.
- Prepare and present proposals, quotes, and contracts.
- Coordinate with internal teams to ensure seamless event planning and execution.
- Oversee event logistics, including scheduling, budgets, and technical requirements.
- Attend events when necessary to manage client expectations and oversee production.
- Troubleshoot any issues that arise, ensuring a smooth client experience.
- Manage invoicing and follow up on payments where necessary.
- Maintain strong relationships with existing clients and develop new business opportunities.
Skills & Experience Required
- Proven experience in an account handling or production management role within the live events industry.
- Strong understanding of audio, lighting, and live event production. Brand knowledge should ideally include: Allen&Heath, Shure, D&b, Digico, Chauvet, Chamsys or similar brands.
- Excellent communication and interpersonal skills, with a professional and customer-friendly approach.
- Highly organised, with the ability to manage multiple projects and deadlines effectively.
- Problem-solving mindset and ability to perform under pressure.
- Experience using HireHop or Sage is a bonus but not essential.
- Full UK driving licence with no more than 6 points – this is essential for the role.
What We Offer
- Company vehicle provided, which can be used for personal use.
- Exciting opportunities to work on tours, corporate events, and festivals.
- A supportive and passionate team with room for growth.
- The chance to work with cutting-edge production technology in a fast-paced environment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Broadcast Media Production and Distribution and Technology, Information and Media
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Account Manager employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network within the live events industry by attending relevant trade shows, conferences, and local meetups. This will help you connect with potential colleagues and clients, showcasing your enthusiasm and knowledge about the field.
✨Tip Number 2
Familiarise yourself with the brands mentioned in the job description, such as Allen&Heath and Shure. Understanding their products and how they fit into live event production will give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to handle pressure, as these are crucial for the role.
✨Tip Number 4
Research the company’s recent projects and events they've worked on. Being knowledgeable about their work will demonstrate your genuine interest in the position and help you stand out as a candidate.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account handling and live event production. Emphasise your skills in managing client relationships and any specific brands or technologies you have worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the live events industry. Mention specific experiences that demonstrate your problem-solving abilities and customer-focused approach, as these are key for the role.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and ability to manage multiple projects. Provide examples of how you've successfully coordinated events or managed client expectations in the past.
Highlight Technical Knowledge: If you have experience with specific audio and lighting brands mentioned in the job description, make sure to include this in your application. This will show that you have the technical knowledge required for the role.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the live event production industry during the interview. Familiarise yourself with key brands mentioned in the job description, such as Allen&Heath and Shure, and be ready to discuss how your experience aligns with their products.
✨Prepare for Client Scenarios
Anticipate questions about managing client relationships and handling potential issues. Prepare examples from your past experiences where you successfully navigated challenges or exceeded client expectations, showcasing your problem-solving skills.
✨Highlight Your Organisational Skills
Since the role requires managing multiple projects and deadlines, be prepared to discuss your organisational strategies. Share specific tools or methods you use to keep track of tasks and ensure smooth event execution.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's approach to client management and event production. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
