Facilities & Reception Support - Reading

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

As a Facility Support professional within our UK Facilities & Real Estate team, you will play a central role in shaping the experience of everyone who walks through the doors of our Reading office. Sitting at the forefront of our client‑centric journey, you’ll be the face of our Front of House (FoH) operation and a key contributor to the smooth running of one of our UK offices. In this dynamic position, you will support a wide range of office, reception, and facility functions. From greeting visitors and managing reception services to coordinating mail, supporting meeting room readiness, and ensuring the overall organisation and appearance of the workplace, your work will help create a welcoming, efficient, and safe environment for staff and guests.

You’ll assist in facilities tasks such as maintaining office supplies, liaising with contractors, supporting health, safety, and sustainability initiatives, and responding to facility‑related needs across the office. You may also help with room setups, basic maintenance coordination, and general space management. The role can be fast‑paced at peak times - you’ll sometimes work alongside another colleague at the desk, and occasionally operate solo depending on business needs. This is an office‑based role, supporting full‑time hours (40 hours per week, Monday to Friday). Physical activity is a routine part of the job - you will need to be comfortable lifting, bending, walking, climbing stairs, and sitting for extended periods at reception, aligned with UK HSE guidance.

Your contribution will directly enhance the day‑to‑day experience of employees and visitors while helping maintain an organised, safe, and client‑focused workplace.

Requirements:

• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• A proactive mindset with strong work ethic, initiative, and self‑motivation.
• The ability to stay positive and resilient while managing unexpected changes or busy periods.
• Flexibility to adapt to fluctuating workloads and periods of increased activity.
• A collaborative approach, enjoying team interaction while also capable of working independently.
• Patience, professionalism, and a friendly, welcoming presence at Front of House.
• Previous experience in Facilities, Reception, Real Estate, or a similar operational support environment is desirable - but not essential.
• Comfort using office systems and equipment, and confidence in supporting general facilities tasks.
• Ability to multitask, prioritise effectively, and maintain a well‑organised workspace.
• Strong customer‑service orientation, ensuring visitors and staff receive an excellent experience.
• Ability to carry out regular physical tasks, including lifting (in line with UK HSE guidance), bending, stooping, walking, climbing stairs, and sitting at the reception desk for long periods.

Full onboarding and on‑the‑job training will be provided, focusing on practical experience rather than formal qualifications.

We are a disability confident employer and welcome applications from candidates who require flexible working and from those who may not meet all the listed requirements for a role. We will interview disabled candidates who best meet the criteria.