Facilities & Reception Support - Peterborough or Newcastle in Newcastle upon Tyne

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

As a Facilities & Reception Support professional within our UK Facilities & Real Estate team, you will play a key role in supporting the Front of House (FoH) experience across our Peterborough and Newcastle offices. You will be a welcoming presence for employees and visitors, helping ensure each office runs smoothly, professionally, and safely. In this dynamic position, you will support a wide range of office, reception, and facility functions. From greeting visitors and managing reception services to coordinating mail, supporting meeting room readiness, and ensuring the overall organisation and appearance of the workplace, your work will help create a welcoming, efficient, and safe environment for staff and guests.

You’ll assist in facilities tasks such as maintaining office supplies, liaising with contractors, supporting health, safety, and sustainability initiatives, and responding to facility‑related needs across the office. You may also help with room setups, basic maintenance coordination, and general space management. The role can be fast‑paced at peak times – you’ll sometimes work alongside another colleague at the desk, and occasionally operate solo depending on business needs. This is an office‑based role, supporting part‑time hours (25 hours per week, preferably 0830 – 1400, Monday to Friday). Physical activity is a routine part of the job – you will need to be comfortable lifting, bending, walking, climbing stairs, and sitting for extended periods at reception, aligned with UK HSE guidance. Your contribution will directly enhance the day‑to‑day experience of employees and visitors while helping maintain an organised, safe, and client‑focused workplace.

Requirements

• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• A proactive mindset with strong work ethic, initiative, and self‑motivation.
• The ability to stay positive and resilient while managing unexpected changes or busy periods.
• Flexibility to adapt to fluctuating workloads and periods of increased activity.
• A collaborative approach, enjoying team interaction while also capable of working independently.
• Patience, professionalism, and a friendly, welcoming presence at Front of House.
• Previous experience in Facilities, Reception, Real Estate, or a similar operational support environment is desirable – but not essential.
• Comfort using office systems and equipment, and confidence in supporting general facilities tasks.
• Ability to multitask, prioritise effectively, and maintain a well‑organised workspace.
• Strong customer‑service orientation, ensuring visitors and staff receive an excellent experience.
• Ability to carry out regular physical tasks, including lifting (in line with UK HSE guidance), bending, stooping, walking, climbing stairs, and sitting at the reception desk for long periods.

Full onboarding and on‑the‑job training will be provided, focusing on practical experience rather than formal qualifications.

About us

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential.

You’ll uncover flexible working arrangements, benefits, and opportunities, from well‑being benefits to our global giving and volunteering programme, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.