Facilities & Reception Support - Manchester

At Jacobs, we are challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

As a Facilities & Reception Support professional within our UK Facilities & Real Estate team, you will play a central role in shaping the experience of everyone who walks through the doors of our Manchester hub office - The Lincoln. Sitting at the forefront of our client-centric journey, you’ll be the face of our Front of House (FoH) operation and a key contributor to the smooth running of one of our major UK offices.

Responsibilities

• Support a wide range of office, reception, and facility functions.
• Greet visitors and manage reception services.
• Coordinate mail and support meeting room readiness.
• Ensure the overall organisation and appearance of the workplace.
• Assist in facilities tasks such as maintaining office supplies and liaising with contractors.
• Support health, safety, and sustainability initiatives.
• Respond to facility-related needs across the office.
• Help with room setups, basic maintenance coordination, and general space management.

This is an office-based role, supporting full-time hours (40 hours per week, Monday to Friday). Physical activity is a routine part of the job - you will need to be comfortable lifting, bending, walking, climbing stairs, and sitting for extended periods at reception, aligned with UK HSE guidance. Your contribution will directly enhance the day-to-day experience of employees and visitors while helping maintain an organised, safe, and client-focused workplace.

Qualifications

• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• A proactive mindset with strong work ethic, initiative, and self-motivation.
• The ability to stay positive and resilient while managing unexpected changes or busy periods.
• Flexibility to adapt to fluctuating workloads and periods of increased activity.
• A collaborative approach, enjoying team interaction while also capable of working independently.
• Patience, professionalism, and a friendly, welcoming presence at Front of House.
• Previous experience in Facilities, Reception, Real Estate, or a similar operational support environment is desirable - but not essential.
• Comfort using office systems and equipment, and confidence in supporting general facilities tasks.
• Ability to multitask, prioritise effectively, and maintain a well-organised workspace.
• Strong customer-service orientation, ensuring visitors and staff receive an excellent experience.
• Ability to carry out regular physical tasks, including lifting (in line with UK HSE guidance), bending, stooping, walking, climbing stairs, and sitting at the reception desk for long periods.

Full onboarding and on-the-job training will be provided, focusing on practical experience rather than formal qualifications.

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximise your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering programme, to exploring new and inventive ways to help our clients make the world a better place.

No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation.

We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process, please contact the team via Careers Support.