Business Analyst (Utilities)

At Jacobs, we are challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact: Supporting one of our major Utilities projects, you will be part of the Jacobs’ Digital & Data Team sitting at the intersection of engineering expertise and cutting‑edge software, data and cloud services, delivering innovative solutions across water, transportation and major programmes, leveraging data engineering, analytics, machine vision, big‑data processing and more. We partner closely with clients to solve their toughest challenges and drive real business impact.

Role overview: In this newly created role we are in search of a versatile Business Analyst to fulfil a crucial role in bridging the gap between programme or project objectives and the digital solutions that support them. Acting as a catalyst for change, guiding client organisations through complex digital journeys by understanding process, identifying problems, eliciting needs, shaping solutions, and ensuring alignment between business goals and technical delivery.

Collaborating with both internal and external stakeholders to understand business needs, processes, and pain points, translating them into clear and actionable requirements, your remit will include:

• Supporting the design and delivery of digital and data solutions within existing projects and programmes, ensuring alignment with client goals, requirements, and objectives.
• Playing a key role in the change process and facilitating the adoption and scaling of solutions.
• Facilitating workshops, interviews, and working groups to elicit requirements, validate assumptions, and align stakeholders on priorities and outcomes.
• Working closely with development teams within agile delivery frameworks, contributing to sprint planning, backlog refinement, and feature prioritisation to ensure timely and effective delivery of business value.
• Coordinating prioritisation and minimum viable product by using analysis led insights.
• Managing multiple engagements across different sectors, maintaining high standards of delivery, facilitating varied project scopes, timelines, and client expectations.

Key qualifications: With a sound knowledge of and experience in utilising digital tools and platforms such as Mural/Miro/Lucid, Azure DevOps/JIRA, Confluence, and Microsoft 365 suite, we are keen to hear from candidates who have the following skills, experience and attributes:

• Demonstrable experience in a Business Analyst role, ideally within client‑facing or consultancy environment.
• Established track record in digital delivery, agile methodologies, and cross‑functional collaboration.
• Experience working within engineering, infrastructure, or technical project environments is advantageous.
• Well versed in stakeholder engagement, problem solving, and solution delivery.
• Able to effectively communicate complex ideas, features, and benefits to both technical and non‑technical audiences, ensuring shared understanding and buy‑in.
• Proficient in Requirements Management, capturing, analysing, and documenting business and functional requirements through workshops, interviews, and process reviews.
• Comfortable proposing practical, value‑driven solutions that meet business needs and deliver measurable outcomes.

Mistakes are welcome – being able to offer a solution is the secret ingredient!

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential.

You’ll uncover flexible working arrangements, benefits, and opportunities, from well‑being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation.

We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.

As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in‑person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.