Facilities & Reception Lead - Bristol

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your Impact

As a Facility Lead professional within our UK Facilities & Real Estate team, you will play a central role in shaping the experience of everyone who walks through the doors of our Bristol office. You’ll be the face of our Front of House (FoH) operation and a key contributor to the smooth running of one of our UK offices. Your responsibilities include greeting visitors, managing reception services, coordinating mail, supporting meeting room readiness, and ensuring the overall organisation and appearance of the workplace. You’ll assist in facilities tasks such as maintaining office supplies, liaising with contractors, supporting health, safety and sustainability initiatives, and responding to facility‑related needs across the office. The role can be fast‑paced at peak times – you may work alongside another colleague at the desk or alone depending on business needs. This is an office‑based role, requiring full‑time hours (40 hours per week, Monday to Friday). Physical activity is a routine part of the job – you will need to lift, bend, walk, climb stairs, and sit for extended periods, in line with UK HSE guidance.

Key Responsibilities

• Ensure that office is provided with the equipment, supplies, and services necessary for daily operations.
• Partner with local office line of business leadership on office‑related issues, and attend meetings as required.
• Manage office overhead budget and monitor the financial reports to ensure accuracy.
• Provide input to annual business planning as it relates to the local office.
• Ensure all required Real Estate Operations Finance reporting and reviews are completed.
• Timely communication on any significant variance to plan and necessary accruals or entries.
• Process invoices and charges related to local facility management.
• Communicate with office staff regarding any facility‑related issues or information, in line with corporate or legal guidelines or direction.
• Serve as onsite contact for building management and local vendors or service providers as appropriate.
• Manage any landlord, maintenance, or janitorial issues.
• Respond to requests for service or repair.
• Manage reception, mail and courier services, and offsite archive storage, where applicable.
• Review and understand local office lease and its terms and requirements (treat as a confidential document).
• Ensure all Real Estate related documents (including any landlord notices) are submitted to Lease Database Team.
• Support management of any sublease of local Jacobs office space.
• Utilisation reporting.
• Assist in new starter induction (orientation) related to Health, Safety, and Environmental requirements.
• Provide information on local office.
• Assist with ergonomics requests, as needed.
• Provide support for Human Resources where requested.
• Accountable for the overall cleanliness, appearance, and functionality of the office.
• Provide support to IT for office‑wide requests, as needed.
• Assist Global Security & Resilience, including ensuring the security of the physical office space in accordance with security guidelines; ID badge creation and recovery, access card and visitor management, communication regarding emergencies.
• Support local office Business Continuity Plan.
• Support office sustainability tasks and reporting, ensuring the generation of Office Sustainability Plan (and Office Environmental Action Plan, if applicable).
• Manage local offsite archiving (retrieval and collection) and destruction.
• Provide guidance to project managers on best practices for handling filing needs.
• Serve as onsite lead for physical changes within local office, completing tasks as part of facility project team.
• Coordinate furniture moves, reconfigurations, or installations as needed in partnership with Workplace team.
• Upkeep of all Facilities data for the local office in alignment with global requirements.

Requirements

• Strong communication and interpersonal skills, with the confidence to engage with stakeholders at all levels.
• A proactive mindset with a strong work ethic, initiative and self‑motivation.
• The ability to stay positive and resilient while managing unexpected changes or busy periods.
• Flexibility to adapt to fluctuating workloads and periods of increased activity.
• A collaborative approach, enjoying team interaction while also capable of working independently.
• Patience, professionalism, and a friendly, welcoming presence at Front of House.
• Previous experience in Facilities, Reception, Real Estate, or a similar operational support environment is desirable.
• Comfort using office systems and equipment, and confidence in supporting general facilities tasks.
• Ability to multitask, prioritise effectively and maintain a well‑organised workspace.
• Strong customer‑service orientation, ensuring visitors and staff receive an excellent experience.
• Ability to carry out regular physical tasks, including lifting (in line with UK HSE guidance), bending, stooping, walking, climbing stairs and sitting for long periods at the reception desk.
• Full onboarding and on‑the‑job training will be provided, focusing on practical experience rather than formal qualifications.

Benefits & Culture

Jacobs offers flexible working arrangements, well‑being benefits, a global giving and volunteering programme, and opportunities to develop your professional skills. We value safety, integrity, inclusion and belonging, and promote a culture of caring and support.

Diversity & Inclusion

We actively support employees for whom the application process may present barriers. As a disability‑confident employer we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who seek flexible working or who may not meet all the listed requirements for a role.

Recruitment Support

For applicants requiring reasonable adjustments or different formats of the application form, please contact our Careers Support team for assistance.