At a Glance
- Tasks: Provide top-notch AV support and ensure seamless service delivery for events.
- Company: Join a well-established team in Manchester with a focus on innovation.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a collaborative work environment.
- Other info: Opportunity for growth and training in a dynamic, fast-paced setting.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Experience with AV/VC systems and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client.
The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
AV Technician in Warrington employer: Jacobs Massey
Join a dynamic team in Manchester as an AV Technician, where you will be at the forefront of delivering high-quality technical support and enhancing service delivery. Our company fosters a collaborative work culture that values continuous improvement and employee growth, offering opportunities for professional development and training. With a focus on building strong relationships and providing exceptional customer service, this role allows you to make a meaningful impact in a well-established operation.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician in Warrington
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to AV technology. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. This can be a game-changer during interviews, as it gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Prepare for the interview by researching the company and its AV needs. Tailor your responses to highlight how your experience aligns with their requirements. We want to see that you’re not just a fit for the role, but also for the company culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace AV Technician in Warrington
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. Make sure you understand what the role of an AV Technician involves and how your skills align with the responsibilities listed. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Technical Skills:As an AV Technician, your technical know-how is key! Highlight any relevant experience you have with AV and VC equipment in your application. Don’t forget to mention any certifications or training you've completed that relate to the role – we love seeing that commitment to your craft!
Be Personable and Professional:We’re looking for someone who can build strong relationships with stakeholders, so let your personality shine through! Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you might interact with clients and team members.
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This shows you're not just familiar with the gear, but you can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical users. This will demonstrate your ability to build strong relationships.
✨Prepare for Real-Time Problem Solving
Expect questions that assess your ability to handle faults and provide first fix resolutions. Prepare scenarios where you had to think on your feet and implement workarounds. This will highlight your quick thinking and adaptability under pressure.
✨Understand the Importance of Service Delivery
Familiarise yourself with the concept of SLAs and how they impact service delivery. Be ready to discuss how you’ve contributed to enhancing service processes in previous roles. This shows you’re proactive about continuous improvement and understand the bigger picture.
