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- Tasks: Lead audio-visual setups for events, ensuring top-notch technical execution and customer satisfaction.
- Company: Dynamic events company focused on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with room for growth and learning.
- Why this job: Join a creative team and make events unforgettable with your technical expertise.
- Qualifications: Experience in audio-visual tech and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
The Video Technical Lead is responsible for the setup and operation of audio-visual systems across a range of event environments, from small-scale productions to large, complex projects. The role requires delivering high-quality technical execution while maintaining a strong focus on customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.
Key Job Responsibilities
- Equipment Operation
- Configure and setup standard Video Control Switching systems (Barco E2/S3)
- Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
- Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
- Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
- Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
- Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
- Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart).
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilising floor up-selling techniques.
- As needed, work within systems and applications.
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- High school diploma or GCSE equivalent
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instils Trust
Video Technical Lead employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Video Technical Lead
✨Tip Number 1
Get your networking game on! Connect with industry professionals on LinkedIn and attend events where you can meet potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous work in audio-visual setups. This will give potential employers a taste of what you can do and help you stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to technical skills and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Video Technical Lead
Some tips for your application 🫡
Show Off Your Skills: When you're writing your application, make sure to highlight your technical skills and experience with audio-visual systems. We want to see how you've tackled similar challenges in the past, so don’t hold back!
Tailor Your Application: Make your application stand out by tailoring it to the Video Technical Lead role. Use keywords from the job description and relate your experiences directly to the responsibilities listed. This shows us you’ve done your homework!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share a bit about your passion for customer service and how you’ve gone above and beyond in previous roles. We’re looking for someone who can connect with clients!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jacobs Massey
✨Know Your Gear
Make sure you’re familiar with the specific audio-visual equipment mentioned in the job description, like Barco E2/S3 and Lightware systems. Being able to discuss your hands-on experience with these tools will show that you’re not just a theoretical expert but someone who can hit the ground running.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key, prepare examples of how you've gone above and beyond for clients in past roles. Think about times when you resolved issues quickly or improved a client's experience—these stories will highlight your commitment to delivering world-class service.
✨Demonstrate Leadership Abilities
As a Video Technical Lead, you’ll need to lead a team effectively. Be ready to share experiences where you’ve taken charge during installations or troubleshooting sessions. Highlight your communication style and how you ensure everyone is on the same page.
✨Prepare for Technical Questions
Expect to be quizzed on technical aspects, such as network infrastructure and troubleshooting methods. Brush up on relevant protocols like VLAN management and IPMX. Being able to articulate your problem-solving process will impress interviewers and show you’re tech-savvy.