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- Tasks: Lead audio-visual setups for live events and ensure top-notch client satisfaction.
- Company: Dynamic events company focused on delivering exceptional audio experiences.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in the events industry.
- Why this job: Join a creative team and make live events unforgettable with your technical skills.
- Qualifications: Experience in audio-visual tech and a passion for customer service.
- Other info: Fast-paced environment with chances to lead and mentor fellow technicians.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Lead (Audio) is responsible for the setup, operation, and oversight of small- to large-scale audio-visual systems within a live event environment. Operating at an intermediate technical level, the role ensures systems are delivered to a high standard while maintaining exceptional client satisfaction. The position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on function and region.
Key Job Responsibilities
- Equipment Operation
- FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
- Building RF systems (Sennheiser, Shure)
- Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, LAcoustics)
- Setting up comms systems (RTS, Tecpro, GreenGo)
- Setting up line systems and mics for live acts
- Operating monitors for live acts
- Leading teams on builds, shows and derigs
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
- Systems Knowledge
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Drive Results - Increases revenue by utilising floor up-selling techniques.
- Work with clients to finalise invoices.
Disclaimer: The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- High school diploma or GCSE equivalent
- Technical Level 3 Certification is required.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instils Trust
Technical Lead - Audio employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead - Audio
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. The more people you know, the better your chances of landing that Technical Lead role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and experiences with audio-visual systems. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to audio-visual setups and customer service. Be ready to share specific examples of how you've solved problems in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Lead - Audio
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your familiarity with mixing consoles and PA systems, so don’t hold back on those details!
Customer Service is Key: Since this role involves a lot of client interaction, share examples of how you've provided excellent service in the past. We love candidates who can demonstrate their ability to build positive relationships with clients.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly.
How to prepare for a job interview at Jacobs Massey
✨Know Your Gear
Make sure you’re familiar with the specific audio-visual equipment mentioned in the job description, like Yamaha and DiGiCo mixing consoles. Brush up on your knowledge of RF systems and PA setups, as being able to discuss these confidently will show that you’re technically savvy and ready for the role.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional client satisfaction, prepare examples of how you've gone above and beyond for clients in previous roles. Think about times when you’ve resolved issues quickly or maintained positive relationships, as these stories will highlight your customer service prowess.
✨Demonstrate Leadership Qualities
As a Technical Lead, you’ll be expected to mentor and lead teams. Be ready to discuss your leadership style and provide examples of how you’ve successfully led projects or teams in the past. This will help interviewers see you as a potential leader within their organisation.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting skills. Think of specific technical challenges you’ve faced and how you resolved them. Being able to articulate your thought process during these situations will demonstrate your ability to handle the unexpected in a live event environment.
