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- Tasks: Support and maintain cutting-edge AV systems across exciting projects like museums and stadiums.
- Company: Join a leading experiential AV integrator with a focus on creativity and technology.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for continuous learning.
- Other info: Opportunity for career growth while working independently and collaboratively.
- Why this job: Be part of innovative projects that blend storytelling and engineering in a dynamic environment.
- Qualifications: Experience in technical troubleshooting and a passion for problem-solving required.
The predicted salary is between 35000 - 45000 £ per year.
This is a new and exciting opportunity for a Senior Service Technician to join a leading experiential AV integrator delivering cutting-edge projects across museums, exhibitions, stadiums and cultural spaces. Our client designs and installs immersive technology systems that bring creative visions to life. Working at the intersection of storytelling and engineering, they deliver complex, high-quality installations that leave lasting impressions.
As a Senior Service Technician, you will play a key role in supporting and maintaining live control, audio, video and networked systems across a diverse portfolio of projects. This is a hands-on, service-focused position with involvement in commissioning and project delivery where required. You will take ownership of systems once live, working independently on client sites, resolving issues, supporting long-term performance and acting as a confident technical representative. This role suits an experienced technician who values accountability, quality and practical problem-solving, with the opportunity to shape and strengthen service delivery as the company continues to grow.
The position is primarily site-based but offers scope for hybrid working, with time spent working remotely and in the workshop/office when not required on client sites.
- Technical Troubleshooting & Commissioning: Commission, test, service and maintain control, audio, video and networked systems to our clients standards.
- Systems Testing & Maintenance: Carry out system testing, backups, firmware updates and programming modifications. Support long-term system reliability through proactive maintenance and accurate fault diagnosis.
- Service & Support Delivery: Deliver reactive and scheduled service visits, completing temporary or permanent repairs efficiently. Provide first- and second-line remote support, including participation in an out-of-hours emergency support rota.
- Service Ownership & Reporting: Take ownership of service tasks, ensuring issues are resolved and communicated effectively. Accurately document service activity through our clients service ticketing and reporting processes. Maintain accurate as-built records, equipment inventories and system configurations.
- Process, Quality & Safety: Feedback recurring issues, risks and improvement opportunities to Engineering and Technical Delivery teams.
- Project & Installation Support: Support project delivery where required including final install stages and on-site works. Complete all installations to a high standard, including rack builds, cable management, mounting and terminations.
- Workshop Preparation & Development: Carry out pre-builds, system testing and preparation in the workshop. Actively develop technical skills and share knowledge to reduce single-point-of-failure risk.
- Continuous Learning & Development: Strong understanding of networked technology systems, signal flow and device configuration, with hands-on experience across audio, video, control and networking. Confidence reading and interpreting technical drawings, schematics, rack layouts and network diagrams, and applying them on live systems. Experience with platforms such as Q-Sys, control processors, DSPs and media servers, with the curiosity and capability to learn new systems. Confident working independently while knowing when to escalate or seek support.
Full UK driving licence. CSCS/ECS card (preferred). IPAF/PASMA certifications (advantageous).
Department: Service. Location: Primarily site-based with time in the workshop/office. Travel: Regular UK site visits. Travel is planned and purposeful; Contract: Full-time.
Service Technicians (Permanent) in Surrey employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technicians (Permanent) in Surrey
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meetups related to AV technology. It's all about making connections and showing your passion for the field. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects, especially those involving audio, video, and networked systems. This will give potential employers a taste of what you can bring to the table and set you apart from the competition.
✨Tip Number 3
Be proactive! If you see a company you're keen on, reach out directly. Express your interest in their work and ask if they have any upcoming opportunities. It shows initiative and could lead to a conversation that lands you an interview.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and interests. Plus, it helps us keep track of your application and get you in front of the right people faster.
We think you need these skills to ace Service Technicians (Permanent) in Surrey
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in audio, video, and networked systems. We want to see how your hands-on experience aligns with the role, so don’t hold back on showcasing your troubleshooting and commissioning skills!
Tailor Your Application: Take a moment to customise your application for this specific role. We love seeing candidates who understand our focus on immersive technology and service delivery, so reflect that in your cover letter and CV.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Jacobs Massey
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of audio, video, and networked systems. Familiarise yourself with platforms like Q-Sys and DSPs, as well as reading technical drawings. Being able to discuss these confidently will show that you're ready for the hands-on nature of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your practical problem-solving abilities and your accountability in service delivery.
✨Emphasise Your Service Focus
Since this role is service-oriented, be ready to talk about your experience in delivering high-quality service. Highlight any instances where you've gone above and beyond for clients, and how you ensure long-term system reliability through proactive maintenance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's projects and their approach to immersive technology. This shows your genuine interest in the role and helps you understand how you can contribute to their vision of delivering cutting-edge installations.