At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a well-established team in Scotland focused on delivering exceptional service.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a collaborative workplace.
- Other info: Flexible work across Edinburgh and Glasgow with opportunities for growth.
- Why this job: Make a real impact by enhancing user experiences and supporting exciting events.
- Qualifications: Experience in AV support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs / up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords,
- Identifying faulty laptops
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues
- Basic software support such as assisting with MS Office queries/faults
- Escalate other calls to the appropriate level.
- IT support experience
- Customer service
- Crestron
- Yealink
- Biamp
- Shure
AV Support Technician in Southampton employer: Jacobs Massey
Join a dynamic and innovative team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions will directly enhance service delivery. With a strong focus on employee growth and a collaborative work culture, this role offers the chance to work across vibrant Edinburgh and Glasgow offices, ensuring exceptional user experiences while enjoying flexible support and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your troubleshooting abilities and hands-on experience during interviews or networking events. Bring examples of how you've tackled AV challenges in the past to really impress potential employers.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open up. Reach out directly to the company through our website and express your interest. A little initiative can go a long way!
✨Tip Number 4
Prepare for the unexpected! In the AV world, things can change quickly. Be ready to discuss how you would handle various scenarios, from equipment failures to last-minute event changes. This shows you're adaptable and ready for anything!
We think you need these skills to ace AV Support Technician in Southampton
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with the key responsibilities mentioned. This shows us you're genuinely interested and have done your homework.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a client-facing role. Your written application should reflect a balance of professionalism and approachability. Let your personality shine through while keeping it respectful!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the equipment mentioned in the job description, like Crestron and Yealink. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories that highlight your ability to maintain a positive user experience, especially in high-pressure situations. This will show that you understand the importance of a customer-focused approach.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of events you'll be supporting, or how they measure success in the AV department. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
