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- Tasks: Support and maintain cutting-edge AV systems across exciting projects in cultural spaces.
- Company: Join a leading experiential AV integrator known for innovative installations.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for continuous learning.
- Why this job: Be at the forefront of technology, shaping immersive experiences that captivate audiences.
- Qualifications: Experience with networked technology systems and strong problem-solving skills required.
- Other info: Dynamic role with excellent career growth and a collaborative team culture.
The predicted salary is between 35000 - 45000 £ per year.
This is a new and exciting opportunity for a Senior Service Technician to join a leading experiential AV integrator delivering cutting-edge projects across museums, exhibitions, stadiums and cultural spaces. Our client designs and installs immersive technology systems that bring creative visions to life. Working at the intersection of storytelling and engineering, they deliver complex, high-quality installations that leave lasting impressions.
As a Senior Service Technician, you will play a key role in supporting and maintaining live control, audio, video and networked systems across a diverse portfolio of projects. This is a hands-on, service-focused position with involvement in commissioning and project delivery where required. You will take ownership of systems once live, working independently on client sites, resolving issues, supporting long-term performance and acting as a confident technical representative. This role suits an experienced technician who values accountability, quality and practical problem-solving, with the opportunity to shape and strengthen service delivery as the company continues to grow. The position is primarily site-based but offers scope for hybrid working, with time spent working remotely and in the workshop/office when not required on client sites.
RESPONSIBILITIES
- Technical Troubleshooting & Commissioning: Own the diagnosis and resolution of technical issues across live systems. Commission, test, service and maintain control, audio, video and networked systems to our clients standards.
- Systems Testing & Maintenance: Carry out system testing, backups, firmware updates and programming modifications. Support long-term system reliability through proactive maintenance and accurate fault diagnosis.
- Service & Support Delivery: Deliver reactive and scheduled service visits, completing temporary or permanent repairs efficiently. Provide first- and second-line remote support, including participation in an out-of-hours emergency support rota.
- Service Ownership & Reporting: Take ownership of service tasks, ensuring issues are resolved and communicated effectively. Accurately document service activity through our clients service ticketing and reporting processes.
- Client Representation & Communication: Act as a calm, professional and technically confident point of contact on site. Clearly explain issues, resolutions and system health to technical and non-technical stakeholders.
- Technical Documentation: Read and work from technical drawings, schematics and system documentation. Maintain accurate as-built records, equipment inventories and system configurations.
- Process, Quality & Safety: Feedback recurring issues, risks and improvement opportunities to Engineering and Technical Delivery teams. Uphold our clients standards, RAMS and health & safety procedures at all times.
- Project & Installation Support: Support project delivery where required including final install stages and on-site works. Complete all installations to a high standard, including rack builds, cable management, mounting and terminations.
- Workshop Preparation & Development: Carry out pre-builds, system testing and preparation in the workshop. Actively develop technical skills and share knowledge to reduce single-point-of-failure risk.
- Continuous Learning & Development: Actively maintain and develop technical skills across relevant technologies, manufacturers and best practices.
WHAT YOU'LL BRING
- Technical Capability: Strong understanding of networked technology systems, signal flow and device configuration, with hands-on experience across audio, video, control and networking.
- Systems Documentation Literacy: Confidence reading and interpreting technical drawings, schematics, rack layouts and network diagrams, and applying them on live systems.
- Hands-On Problem Solving: Proven experience fault-finding, repairing and upgrading live systems in calm, methodical and effective ways.
- Platform Familiarity: Experience with platforms such as Q-Sys, control processors, DSPs and media servers, with the curiosity and capability to learn new systems.
- Manufacturer Awareness: Familiarity with manufacturers including Epson, Panasonic, Netgear, QSC, BrightSign, PIXERA, Watchout, 7thSense or equivalent.
- Organisation & Accountability: Detail-focused, process-led and comfortable documenting work clearly. Confident working independently while knowing when to escalate or seek support.
- Client-Focused & Collaborative: Clear, professional communicator in client-facing environments and a positive contributor to a collaborative team culture.
- Curious Learner: Motivated to continuously develop technical skills and stay current as technologies, platforms and best practices evolve.
PRACTICAL REQUIREMENTS
- Full UK driving licence.
- CSCS/ECS card (preferred).
- IPAF/PASMA certifications (advantageous).
JOB DETAILS
- Reports to: Technical Services Manager
- Department: Service
- Location: Primarily site-based with time in the workshop/office
- Travel: Regular UK site visits. Travel is planned and purposeful; this is not a constant touring role.
- Contract: Full-time
- Key Internal Relationships: Service Team, Engineering, Project Managers, Business Support, Sales
- Key External Relationships: Clients, Subcontractors, Suppliers
Senior Service Technician employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews like it’s a live show! Research the company, understand their projects, and be ready to discuss how your skills can contribute to their success. Practice common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your hands-on experience! Bring along a portfolio or examples of past projects you’ve worked on. This is your chance to demonstrate your technical capability and how you’ve tackled challenges in real-world scenarios.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Service Technician role. Highlight your hands-on problem-solving abilities and any relevant technical expertise, especially with AV systems.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of your past work in similar environments and how you’ve tackled challenges in live systems.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical capabilities! Mention your familiarity with platforms like Q-Sys and any relevant certifications. We want to see your passion for technology shine through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Jacobs Massey
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networked technology systems, audio, video, and control systems. Be ready to discuss specific platforms like Q-Sys or DSPs, and have examples of how you've solved technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've diagnosed and resolved technical problems. Highlight your calm and methodical approach to troubleshooting, as this will demonstrate your hands-on problem-solving capabilities.
✨Communicate Clearly and Confidently
Practice explaining complex technical concepts in simple terms. You'll need to communicate effectively with both technical and non-technical stakeholders, so being able to break down issues and solutions is key.
✨Demonstrate Your Client-Focused Attitude
Think about times when you've gone above and beyond for a client. Be prepared to discuss how you maintain professionalism on-site and how you ensure client satisfaction through your service delivery.