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- Tasks: Manage key client accounts and build strong relationships in the AV sector.
- Company: Join a dynamic team in the exciting live events industry.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to participate in exhibitions and access new markets.
- Why this job: Make a real impact by delivering outstanding client experiences in a fast-paced setting.
- Qualifications: 5+ years in account management within the Audio Visual events industry.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Were looking for a driven and client-focused Senior Account Manager to join our growing team. In this role, youll take ownership of a selection of key client accounts, building strong relationships and ensuring the highest level of service, while also developing your own portfolio of new business opportunities.The ideal candidate will bring proven experience managing premium client portfolios within the AV sector. Youll be highly organised, adaptable, and an excellent communicator, with the confidence to perform under pressure. Above all, youll thrive in a collaborative team environment and share our commitment to delivering outstanding client experiences.
Role and Responsibilities
Ensuring close liaison and developing exceptional working relationships with clients.Providing professional knowledge and expertise.Establishing and maintaining a thorough knowledge of products.Preparing client quotations and proposals.Liaising with our in-house technical staff to ensure that our clients receive the right level of technical input where it is required.Liaising internally cross departmentally to ensure the highest level of service is received and all jobs are carried out in accordance with client specific requirements.Maintaining an accurate and up to date record of all client communications.Using our company system to log all bookings and produce paperwork for client approval and signature.Conducting client visits as necessary and appropriate.Achievement of specific projects and targets as set and defined by senior management.Working with the Directors to identify and access new markets/ clients.Participating in exhibitions and events as and when required.Qualifications and Pre-RequisitesA strong, proven background in managing a client portfolios in a fast paced sales/customer service/account management environment within the Audio Visual events industry (minimum 5 years).A good standard of education and a professional approach.The ability to understand client needs and aim to exceed expectations (as we believe superior client service is key).Strong organisational skills and planning ability.A keen eye for attention to detail.Flexibility to deal with the demands of working in a fast paced environment.Excellent communication skills, both verbally and written.A positive minded self-starter whos able to use initiative.Adaptable and flexible to the demands of the event industry. Being part of the live events industry means there are no second chances!A dynamic individual who will work over and above the job description all in the name of enabling us to deliver great events for our clients.A great team player.
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Senior AV Account Manager employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AV Account Manager
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the AV sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, share your knowledge about the latest AV trends and how you've successfully managed client accounts in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, express your interest, and let them know how you can add value to their team.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your experience in managing premium client portfolios and your passion for delivering outstanding service.
We think you need these skills to ace Senior AV Account Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your background in managing client portfolios, especially in the AV sector. We want to see how your experience aligns with our needs, so don’t hold back on those impressive achievements!
Tailor Your Application: Take a moment to customise your application for the Senior Account Manager role. Use keywords from the job description and demonstrate how your skills and experiences make you the perfect fit for our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what really matters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Jacobs Massey
✨Know Your Clients
Before the interview, research the company’s key clients and their recent projects. Understanding their needs and how the company serves them will help you demonstrate your client-focused approach and show that you’re ready to build strong relationships.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully managed client portfolios in the AV sector. Highlight how you exceeded client expectations and contributed to successful events, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Practice articulating your thoughts clearly and confidently. Since excellent communication is crucial for this role, consider doing mock interviews with a friend or using video tools to refine your delivery and ensure you come across as both professional and personable.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability in high-pressure situations. Prepare by thinking of scenarios where you had to think on your feet or manage unexpected challenges, and be ready to discuss how you handled them effectively.