At a Glance
- Tasks: Provide top-notch AV support and IT helpdesk assistance across Edinburgh and Glasgow offices.
- Company: Join a well-established team focused on delivering exceptional client experiences.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Dynamic role with a chance to influence service delivery and enhance user experiences.
- Why this job: Be the tech hero who ensures seamless events and user satisfaction every day.
- Qualifications: Experience in AV support and IT troubleshooting, with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities
- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- 3rd party & service dependency coordination.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
IT Support Desk Responsibilities
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
Desirable skills
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
IT and AV Support Technician (Permanent) in Scotland employer: Jacobs Massey
Join a dynamic and supportive team as an IT and AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, this role offers opportunities for professional development in a collaborative work culture that prioritises exceptional customer service and innovative solutions. Enjoy the unique advantage of working across both Edinburgh and Glasgow offices, ensuring a diverse and engaging work environment.
