At a Glance
- Tasks: Provide top-notch AV support and ensure seamless user experiences across Edinburgh and Glasgow.
- Company: Join a well-established team in a dynamic AV support environment.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a collaborative workplace.
- Other info: Opportunity for growth and learning in a fast-paced, client-facing role.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Experience in AV support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities
- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
IT Support Desk Responsibilities
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
Desirable skills
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Scotland employer: Jacobs Massey
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth and a collaborative work culture, this role offers the chance to work across both Edinburgh and Glasgow offices, ensuring a diverse and engaging environment. Enjoy the benefits of flexible working arrangements, ongoing training opportunities, and the satisfaction of delivering exceptional user experiences in a client-facing role.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Scotland
✨Tip Number 1
Network like a pro! Attend industry events or local meetups in Edinburgh and Glasgow to connect with other AV professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AV projects, troubleshooting successes, and any event management experiences. This will give potential employers a clear picture of what you can bring to their team.
✨Tip Number 3
Be proactive! Reach out directly to companies you're interested in, even if they haven't advertised a position. A friendly email expressing your interest and sharing your CV can sometimes lead to unexpected opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us get to know you better.
We think you need these skills to ace AV Support Technician in Scotland
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. We love seeing candidates who understand the job description and can relate their experiences directly to what we're looking for. It shows us you're genuinely interested!
Be Customer-Focused:Since this role is all about delivering an exceptional user experience, make sure to emphasise your customer service skills. Share examples of how you've gone above and beyond to support clients or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the latest AV technologies and troubleshooting techniques, especially those mentioned in the job description like Crestron and Yealink. Being able to discuss these confidently will show that you're not just technically skilled but also genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will highlight your proactive, customer-focused approach, which is key for this position.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential challenges you might encounter in the role, such as managing client tickets or overseeing events. Practising your responses to these scenarios will help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be supporting, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
