At a Glance
- Tasks: Provide top-notch AV support and assist with IT helpdesk issues.
- Company: Join a dynamic team in Scotland focused on exceptional service delivery.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a collaborative work environment.
- Other info: Flexible working across Edinburgh and Glasgow with opportunities for growth.
- Why this job: Make a real impact by enhancing user experiences and supporting exciting events.
- Qualifications: Experience in AV support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs / up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords,
- Identifying faulty laptops
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues
- Basic software support such as assisting with MS Office queries/faults
- Escalate other calls to the appropriate level.
- IT support experience
- Customer service
- Crestron
- Yealink
- Biamp
- Shure
AV Support Technician in Plymouth employer: Jacobs Massey
Join a dynamic and innovative team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth and a collaborative work culture, this role offers the chance to work across vibrant Edinburgh and Glasgow offices, ensuring a rewarding experience in a client-facing environment. Enjoy the benefits of flexible support, ongoing training opportunities, and the satisfaction of delivering exceptional user experiences in high-profile settings.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you have a portfolio of past AV projects or experiences, bring it along to interviews. This gives you a chance to demonstrate your hands-on experience and troubleshooting abilities, which are key for this role.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the company's AV setup and how they handle client support. This shows you're genuinely interested and ready to jump in and improve their service delivery.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the AV Support Technician position. Plus, it helps us keep track of your application and get back to you quicker!
We think you need these skills to ace AV Support Technician in Plymouth
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use the job description as a guide and align your experiences with the key responsibilities. This shows us you're genuinely interested and have done your homework.
Be Customer-Focused:Since this role is all about delivering an exceptional user experience, make sure to emphasise your customer service skills. Share examples of how you've gone above and beyond to support clients or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the equipment mentioned in the job description, like Crestron and Yealink. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories that highlight your ability to maintain a positive user experience, especially under pressure. This will show that you understand the importance of a customer-focused approach.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the types of events you'll be supporting, or how they measure success in the AV department. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
