At a Glance
- Tasks: Provide top-notch AV support and ensure seamless event experiences.
- Company: Join a well-established team in Manchester with a focus on innovation.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Dynamic role with opportunities to learn and develop technical expertise.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Experience with AV/VC systems and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client. The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities
- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
Events
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
Technical
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
Service and Process Development
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
Desirable skills
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
AV Technician in Manchester employer: Jacobs Massey
Join a dynamic team in Manchester as an AV Technician, where you will be at the forefront of delivering exceptional onsite technical support. Our company fosters a collaborative work culture that values continuous improvement and employee growth, offering opportunities for professional development and training in the latest AV technologies. With a focus on building strong relationships and providing top-notch customer service, this role allows you to make a meaningful impact while enjoying the benefits of working in a well-established operation.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician in Manchester
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to AV technology. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV projects and experiences. This can be a game-changer during interviews, as it gives potential employers a tangible sense of what you can bring to their team.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the position.
✨Tip Number 4
Use our website to find the best opportunities! We’ve got a range of roles that could be perfect for you. Make sure to check back regularly and apply directly through us for the best chance at landing that dream job.
We think you need these skills to ace AV Technician in Manchester
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience with AV and VC equipment. We want to see how you can bring your expertise to our team, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the AV Technician role. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Be Personable:We value strong relationships, so let your personality shine through! Share examples of how you've built rapport with clients or colleagues in the past.
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Gear
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific technologies you've worked with and how you've used them to solve problems in the past. This shows you're not just familiar with the gear, but that you can also provide real-world examples of your expertise.
✨Showcase Your Communication Skills
As an AV Technician, you'll need to liaise with various stakeholders. Prepare to demonstrate your communication skills during the interview. Think of examples where you've effectively communicated technical information to non-technical users or resolved conflicts in a team setting.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a last-minute equipment failure during an event. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your readiness for the role.
✨Highlight Your Continuous Improvement Mindset
The job involves identifying opportunities for service enhancement. Be prepared to discuss any past experiences where you've implemented changes that improved efficiency or service delivery. This shows you're proactive and committed to driving continuous improvement in your work.
