At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a growing team in Scotland with a focus on client satisfaction.
- Benefits: Gain hands-on experience, flexible working locations, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to influence service delivery.
- Why this job: Be part of exciting events and enhance user experiences with cutting-edge AV technology.
- Qualifications: Experience in AV support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Manchester employer: Jacobs Massey
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, this company offers opportunities for professional development and a collaborative work culture that prioritises exceptional customer experiences. Enjoy the unique advantage of working across both Edinburgh and Glasgow offices, ensuring a diverse and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Manchester
✨Tip Number 1
Get your networking game on! Reach out to folks in the AV industry, especially those who work in companies you're interested in. A friendly chat can open doors and give you insider info about job openings.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your past AV projects, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and troubleshooting abilities.
✨Tip Number 3
Be proactive during interviews! Ask questions about the company’s AV setup and how you can improve their service delivery. This shows you're not just looking for a job, but genuinely want to contribute.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace AV Support Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your AV support experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for AV technology and customer service. Let us know why you’re excited about this opportunity and how you can contribute to our team.
Showcase Your Technical Skills:Be specific about your technical abilities in your application. Mention any experience with Crestron, Yealink, or other relevant tools. We love seeing candidates who are proactive and have hands-on experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with common AV equipment like Crestron, Yealink, and Biamp. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories where you went above and beyond to ensure a great user experience. This will highlight your customer-focused mindset, which is crucial for success in this position.
✨Get Familiar with the Company Culture
Research the company and its values before the interview. Understanding their approach to service delivery and how they operate in Edinburgh and Glasgow will help you tailor your responses. It shows that you're genuinely interested in being part of their team and can adapt to their culture.
