At a Glance
- Tasks: Lead audio-visual setups for events, ensuring top-notch technical execution and customer satisfaction.
- Company: Dynamic events company focused on innovation and excellence in service.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in the events industry.
- Other info: Fast-paced environment with chances to lead and mentor others.
- Why this job: Join a creative team and make events unforgettable with your technical skills.
- Qualifications: Experience in audio-visual tech and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
The Video Technical Lead is responsible for the setup and operation of audio-visual systems across a range of event environments, from small-scale productions to large, complex projects. The role requires delivering high-quality technical execution while maintaining a strong focus on customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on the structure of the function or region.
Key Job Responsibilities
- Equipment Operation
- Configure and setup standard Video Control Switching systems (Barco E2/S3)
- Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
- Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
- Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
- Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
- Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
- Customer Service
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
- Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart).
- Systems Knowledge
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilising floor up-selling techniques.
- As needed, work within systems and applications.
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
- High school diploma or GCSE equivalent
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instils Trust
Video Technical Lead in London employer: Jacobs Massey
As a Video Technical Lead, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering extensive training opportunities and the chance to work on diverse projects in a vibrant location. With a strong commitment to customer satisfaction and a focus on delivering world-class service, we ensure that our team members are empowered to excel and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Video Technical Lead in London
✨Tip Number 1
Get your networking game on! Reach out to industry professionals on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Video Technical Lead role.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects, make sure to have it ready to share. We want to see how you’ve tackled audio-visual challenges and delivered top-notch service in previous roles.
✨Tip Number 3
Practice makes perfect! Before any interviews, run through common questions and scenarios related to video technical setups. We’re talking about troubleshooting, customer service, and team leadership – be prepared to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Video Technical Lead in London
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills in audio-visual systems. We want to see your experience with equipment like Barco E2/S3 and your ability to troubleshoot issues on the fly. Don’t hold back – this is your chance to shine!
Customer Service Matters:Since customer satisfaction is key for us, share examples of how you've gone above and beyond for clients in past roles. We love seeing candidates who understand the importance of building strong relationships with customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This shows us that you can communicate effectively, which is super important for the Video Technical Lead role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jacobs Massey
✨Know Your Gear
Make sure you’re well-versed in the specific audio-visual systems mentioned in the job description, like Barco E2/S3 and Lightware. Familiarise yourself with their setup and operation so you can confidently discuss your experience and how you would handle various scenarios.
✨Showcase Your Customer Service Skills
Since customer satisfaction is key, prepare examples of how you've gone above and beyond for clients in past roles. Think about times when you resolved issues quickly or improved a client's experience, as this will demonstrate your commitment to delivering world-class service.
✨Demonstrate Leadership Abilities
As a Video Technical Lead, you’ll need to lead a team effectively. Be ready to share experiences where you’ve taken charge during installations or events, highlighting your communication skills and ability to mentor others. This will show that you can manage a team while ensuring everything runs smoothly.
✨Prepare for Technical Challenges
Anticipate questions about troubleshooting and problem-solving. Think of specific technical challenges you've faced and how you overcame them. This will not only showcase your technical ability but also your proactive approach to potential issues that may arise during events.
