At a Glance
- Tasks: Provide remote technical support for global AV systems and troubleshoot issues.
- Company: Join a leading global AV support operation with a focus on innovation.
- Benefits: Competitive salary, fully remote work, and excellent training opportunities.
- Other info: Work in a dynamic environment with a structured 24/7 rotating shift pattern.
- Why this job: Transition your AV skills into a rewarding remote support role with career growth.
- Qualifications: Experience in AV support or a desire to move from technician to remote support.
The predicted salary is between 40000 - 45000 £ per year.
Looking to move your AV career away from being on-site every day? We're recruiting for a Helpdesk / VNOC Engineer to join a global AV support operation, providing remote technical support for enterprise audiovisual systems around the world. This is an excellent opportunity for either:
- An experienced AV Helpdesk or VNOC Engineer
- An AV Technician looking to progress into a remote technical support role
Please note: This position operates on a 24/7 rotating shift pattern, which is a non-negotiable requirement.
The Role
You'll become part of a specialist remote support team responsible for keeping mission-critical AV and Unified Communications systems operational for global customers. Your day-to-day responsibilities will include:
- Providing first-line remote technical support
- Diagnosing and resolving AV faults remotely
- Escalating issues to field engineers where required
- Supporting Microsoft Teams Rooms and Zoom environments
- Managing service tickets through to resolution
- Liaising with customer IT, networking and facilities teams
- Performing firmware updates and remote system maintenance
- Supporting digital signage and AV management platforms
- Delivering excellent customer service while meeting SLAs and KPIs
We're Looking For
Applications are welcomed from:
- AV Technicians wanting to move into a remote support role
- AV Support Engineers
- VNOC Engineers
- Helpdesk Engineers
- Service Desk Engineers
- Unified Communications Engineers
Experience with some of the following would be advantageous:
- Microsoft Teams Rooms
- Zoom Rooms
- Crestron, Extron or AMX
- Q-SYS, Biamp or Shure
- AV over IP
- Digital Signage
- Basic networking (IP, Multicast, Wireshark)
- Remote management platforms such as Xio Cloud, Poly Lens, Utelogy or Q-SYS Reflect
Most importantly, you'll enjoy problem-solving, communicating with customers and delivering excellent remote technical support.
What's on Offer
- Competitive salary + benefits
- Fully remote working
- Join a highly respected global AV support operation
- Excellent training and career progression
- Exposure to enterprise AV and UC technologies
- Opportunity to move from installation or live events into a technical support career
Please note: This role operates on a structured 24/7 rotating shift pattern, which applicants must be able to commit to.
Remote AV Support Engineer in London employer: Jacobs Massey
As an Audio Visual Service Engineer with our established AV integration specialist, you'll join a dynamic team that values innovation and collaboration. We offer a supportive work culture that prioritises employee growth through ongoing training and development opportunities, all while working in a vibrant location that fosters creativity and teamwork. Enjoy the unique advantage of engaging with a diverse portfolio of corporate and public sector clients, making your role both meaningful and rewarding.
