Audio Visual Technical Events Manager in London

We have a new opportunity for a Technical Events Manager to join a leading AV provider delivering high-end events within some of London's most prestigious five-star venues. This is a hands-on role where you'll take ownership of the technical planning and on-site delivery of events ranging from executive meetings to large-scale productions, working with premium clients and state-of-the-art equipment.

The Technical Events Manager areas of responsibility include:

• Preparing, rigging and de-rigging equipment prior to events within the hotel/venue and being available on-site for ad hoc technical issues.
• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
• Pro-actively contacting clients well in advance of their event to develop and build sales potential, interpret technical solutions, and arrange meetings where necessary to establish their requirements.
• Building, establishing and maintaining a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
• Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover.
• Participating in capture rate discussions and suggesting ways to capture lost business.
• Monitoring sales files to review upcoming groups and ensuring that sales processes are followed.
• Fostering good relations with all sales team members to maximise new leads.
• Developing a database of clients who have visited the hotel/venue and proactively corresponding with clients after their event to pursue future business.
• Ensuring all areas of responsibility are within budget parameters and negotiating preferential rates.
• Cultivating good relations with all hotel/venue staff, including the sales team, banqueting team and front of house.
• Creating development plans with hotel teams to improve service levels and addressing concerns or complaints communicated by the Hotel or customers.
• Attending regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
• Creating and standardising information systems for the local London office to clearly see equipment movements and requirements within the hotel.
• Developing dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients.
• Building long-term customer loyalty by converting one-off Hotel corporate clients' events to established client accounts.
• Monitoring competitor activity of production companies using the Hotel and approaching clients with the view of targeting for future activity.
• Delegating technical responsibility to on-site technicians, ensuring all duties are achieved within the deadline.
• Ensuring good use of technicians' time by managing shift basis effectively and offering this resource to sister hotels.

Required skills of a Technical Events Manager:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong background in AV / Live events, while managing teams.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Company Benefits for our Technical Events Manager role include:

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme