At a Glance
- Tasks: Provide top-notch AV support and ensure seamless tech experiences for clients.
- Company: Join a dynamic team in a well-established AV operation in Scotland.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Flexible work across Edinburgh and Glasgow with a focus on teamwork.
- Why this job: Make a real impact by enhancing client events and user experiences.
- Qualifications: Experience in AV support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Horsham employer: Jacobs Massey
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, this company offers a collaborative work culture that encourages innovation and excellence, alongside flexible working arrangements across Edinburgh and Glasgow. Enjoy the benefits of working in a client-facing role that not only challenges you but also provides opportunities for professional development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Horsham
✨Tip Number 1
Get your networking game on! Reach out to folks in the AV industry, especially those who work in companies you're interested in. A friendly chat can open doors and give you insider info about job openings.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your past AV projects, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and troubleshooting abilities.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented AV Support Technicians like you. It’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace AV Support Technician in Horsham
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Mention specific experiences that align with the responsibilities listed, like managing client tickets or supporting events. It shows us you're genuinely interested and have done your homework.
Be Customer-Focused:Since this role is all about delivering an exceptional user experience, make sure to emphasise your customer service skills. Share examples of how you've gone above and beyond to help clients or colleagues in the past. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with common AV equipment like Crestron, Yealink, and Biamp. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories where you went above and beyond to ensure a great user experience. This will highlight your customer-focused mindset, which is crucial for success in this position.
✨Get Familiar with the Company
Do some research on the company and its operations in Scotland. Understanding their culture and values will help you tailor your responses during the interview. Plus, it shows that you're genuinely interested in being part of their team and contributing to their success.
