Head of Technical Services in South West London

OurclientislookingforadynamicandexperiencedHeadofTechnicalServicestooverseeandevolvetheirtechnicaloperations.Thisseniorleadershiproledemandsin-depthexpertiseinlarge-scaleprofessionalaudiosystemsandinstallations,asolidgraspofITinfrastructure,andastrongtrackrecordofleadingandsupportinghigh-performingteamsinagrowingenvironment.

Thesuccessfulcandidatewillplayacriticalroleinensuringthesmoothoperationoftechnicalservicesacrossthecompanyandactasakeytechnicalauthorityforbothinternalteamsandexternalclients.Youllalsoplayavitalroleinshapingthedirectionofourproductresearch,workingdirectlywiththeteamonproductdevelopment,testing,proofofconcept,andsupport.

Thisisauniqueopportunityforsomeonewhothrivesinbothtechnicalandcreativeenvironmentsandwhoisexcitedbytheideaofinfluencingthefutureofentertainmenttechnology.

KeyResponsibilities

Lead,mentor,andexpandthetechnicalserviceteam,fosteringapositiveandcollaborativeworkculture.

Overseethedesign,maintenance,andsupportofaudiosystemsforproductions,rentals,andsystemintegrationprojects.

ManageallinternalandexternalITsystemsandinfrastructure(networking,servers,softwarelicensing,backupsystems).

Serveastheseniortechnicalauthority,providingexpertguidanceandtroubleshootingforadvancedaudiosystemsacrossliveproductionsandrentalsectors.

Developandimplementtechnicalworkflowsandsupportprotocolstoensureexcellentclientservice.

Collaboratewithkeymanufacturersontechnicalissuesandadvances.

WorkcloselywiththeR&Dteamtodesign,prototype,andtestnewproductsandfeatures.

Liaisewithotherdepartmentsandclientstoscope,support,anddeliverprojectstothehighesttechnicalstandards.

Drivecontinuousimprovementinsystems,processes,andteamcapability.

EssentialSkills&Experience

5+yearsinatechnicalaudioorsystemsengineeringrole.

Advancedunderstandingofprofessionalaudiotechnologies(digitalconsoles,wirelesssystems,etc.).

Strongunderstandingofprofessionalcommunicationstechnologies(Clear-Com,Riedel,etc.).

ExperiencewithITinfrastructuremanagement(WindowsandMacserverenvironments,networking,cybersecuritybasics).

Provenexperiencemanagingormentoringateam.

Excellentcommunicationskillswithasolutions-orientedmindset.

Abilitytoworkunderpressureandsolvecomplextechnicalissuesquickly.

Apositive,proactiveattitudeandanabilitytoleadbyexample.

Knowledgeofindustry-standardsoftwarelikeDante,QLab,AutoCAD,orVectorworks.

Excellentcommunicationandinterpersonalskills.

Preferred(ButNotEssential)

Experienceintheliveevents,theatre,orbroadcastsectors.

AdegreeinElectronicEngineering,ComputerSystemEngineering,orsimilar.

ITILcertificationorotherformalITinfrastructurecredentials.

FamiliaritywithcodinginCorC++(Qtframeworkexperienceisabonus).

WhatWeOffer

Competitivesalarybasedonexperience.

Adynamicandcreativeworkingenvironmentattheforefrontofentertainment,audio,andliveperformancetechnology.

DirectinvolvementinResearch,shapinganddevelopingcutting-edgeaudiocontrolproducts.

Opportunitiesforinternationaltraveltosupportmajorproductions,installations,andglobalindustryevents.

Location

ThisroleisbasedinSWLondonandwillrequireyoutoworkwiththeteamintheoffice.OccasionaltravelintheUKandinternationallywillberequired.