At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a well-established team in Scotland with a focus on innovation and service excellence.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Flexible work across Edinburgh and Glasgow with a vibrant team culture.
- Why this job: Make a real impact by enhancing user experiences and supporting exciting events.
- Qualifications: Experience in AV support and IT troubleshooting with a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Exeter employer: Jacobs Massey
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, this company offers opportunities for professional development and a collaborative work culture that prioritises exceptional customer experiences. Enjoy the unique advantage of working across both Edinburgh and Glasgow offices, ensuring a diverse and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Exeter
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to AV and IT support. It's a great way to connect with potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AV projects or any troubleshooting successes. This can really set you apart when you're chatting with hiring managers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions and scenarios you might face in the AV support role. We recommend doing mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AV Support Technician in Exeter
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your experiences with the key responsibilities listed. This shows us you're genuinely interested and have done your homework.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a client-facing role. Your written application should reflect a balance of professionalism and approachability. Let your personality shine through while keeping it respectful!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the equipment mentioned in the job description, like Crestron and Yealink. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories where you went above and beyond to ensure a great user experience. This will highlight your customer-focused mindset, which is crucial for success in this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the technology they use, or their approach to AV support. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
