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- Tasks: Lead audio-visual setups for live events and ensure top-notch client satisfaction.
- Company: Dynamic events company focused on delivering exceptional audio experiences.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth in the events industry.
- Why this job: Join a creative team and make live events unforgettable with your technical skills.
- Qualifications: Experience in audio-visual tech and a passion for customer service.
- Other info: Fast-paced environment with chances to lead and mentor fellow technicians.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Lead (Audio) is responsible for the setup, operation, and oversight of small- to large-scale audio-visual systems within a live event environment. Operating at an intermediate technical level, the role ensures systems are delivered to a high standard while maintaining exceptional client satisfaction. The position reports to a Technical Supervisor, Technical Manager, Technical Events Manager, or Senior Project Manager, depending on function and region.
Key Job Responsibilities
- Equipment Operation
- FOH setting up and operating mixing consoles (Yamaha, Allen & Heath, DiGiCo)
- Building RF systems (Sennheiser, Shure)
- Building and tuning PA systems from 2 speaker meeting rooms to large shows with combinations of line array and distributed point source systems (D&B, Martin Audio, LAcoustics)
- Setting up comms systems (RTS, Tecpro, GreenGo)
- Setting up line systems and mics for live acts
- Operating monitors for live acts
- Leading teams on builds, shows and derigs
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Value People - Be a leader, mentor and coach for other Technicians on Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- See the Bigger Picture - Anticipates equipment challenges and changes in a timely and professional manner.
- Systems Knowledge
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Drive Results - Increases revenue by utilising floor up-selling techniques.
- Work with clients to finalise invoices.
Job Qualifications
- High school diploma or GCSE equivalent
- Technical Level 3 Certification is required.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio visual experience is required.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Decision Quality
- Tech Savvy
- Communicates Effectively
- Drives Results
- Instils Trust
Technical Lead - Audio in City of London employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead - Audio in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the audio-visual industry and let them know you're on the lookout for opportunities. Attend events, workshops, or meetups where you can connect with potential employers and showcase your skills.
✨Tip Number 2
Show off your technical chops! Create a portfolio that highlights your past projects, especially those involving mixing consoles and PA systems. This will give employers a clear idea of what you can bring to the table.
✨Tip Number 3
Practice your interview skills! Prepare for common questions related to audio-visual setups and customer service. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don't forget to apply through our website! We love seeing passionate candidates who are eager to join our team. Make sure to tailor your application to highlight your experience with equipment operation and client satisfaction.
We think you need these skills to ace Technical Lead - Audio in City of London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with audio-visual systems in your application. We want to see your familiarity with mixing consoles and PA systems, so don’t hold back on those details!
Customer Service is Key: Since this role involves a lot of client interaction, share examples of how you've provided excellent service in the past. We love candidates who can demonstrate their ability to build positive relationships with clients.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jacobs Massey
✨Know Your Gear Inside Out
Make sure you’re familiar with the specific audio equipment mentioned in the job description, like Yamaha and DiGiCo mixing consoles. Being able to discuss your hands-on experience with these systems will show that you’re not just a techie but someone who can operate them effectively in a live event setting.
✨Showcase Your Customer Service Skills
Since this role emphasises client satisfaction, prepare examples of how you've gone above and beyond for customers in past roles. Think about times when you’ve resolved issues quickly or maintained positive relationships with clients, as this will highlight your commitment to delivering world-class service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific technical challenges you've faced in previous jobs and how you resolved them. This could involve troubleshooting audio issues during a live event or adapting to unexpected changes. Showing that you can think on your feet will impress interviewers.
✨Understand the Bigger Picture
Prepare to talk about how you anticipate equipment challenges and manage them proactively. This could include discussing your approach to planning setups or how you ensure everything runs smoothly during an event. Highlighting your foresight will demonstrate your leadership potential.
