At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a growing team in Scotland with a focus on client satisfaction.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a collaborative workplace.
- Other info: Flexible work across Edinburgh and Glasgow with opportunities for career growth.
- Why this job: Make a real impact by enhancing user experiences at exciting events.
- Qualifications: Experience in AV support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities
- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
IT Support Desk Responsibilities
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
Desirable skills
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Chesterfield employer: Jacobs Massey
Join a dynamic and innovative team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth, our company fosters a collaborative work culture that encourages professional development and offers flexible support across both Edinburgh and Glasgow offices. Enjoy the unique advantage of working in a client-facing role that not only challenges you but also allows you to make a meaningful impact in delivering exceptional user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Chesterfield
✨Tip Number 1
Network like a pro! Attend industry events or local meetups in Edinburgh and Glasgow to connect with other AV professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AV projects and experiences. When you get the chance to chat with potential employers, share specific examples of how you've tackled challenges and improved service delivery.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team via LinkedIn to express your interest and highlight your relevant experience.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the AV Support Technician. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace AV Support Technician in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your AV support experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for AV technology and customer service. Let us know why you’re excited about joining our team and how you can contribute to improving service delivery.
Showcase Your Technical Skills:Be specific about your technical abilities in your application. Mention any experience with AV equipment, software updates, or IT support. We love candidates who can demonstrate their hands-on experience and proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with common AV equipment like Crestron, Yealink, and Biamp. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Highlight situations where you went above and beyond to ensure a great user experience. This will show that you understand the importance of a customer-focused approach.
✨Get Familiar with the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and show that you're a good fit for the team. Plus, it’ll give you some great talking points to connect with your interviewers.
