At a Glance
- Tasks: Provide top-notch AV support and troubleshoot tech issues in a dynamic environment.
- Company: Join a growing team in Scotland with a focus on client satisfaction.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a collaborative workplace.
- Other info: Flexible work across Edinburgh and Glasgow with opportunities for career growth.
- Why this job: Make a real impact by enhancing user experiences at exciting events.
- Qualifications: Experience in AV support and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site. The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities
- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party/manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms/event spaces/high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs/up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
IT Support Desk Responsibilities
- When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
Desirable skills
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Burnley employer: Jacobs Massey
Join a dynamic and innovative team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth and a collaborative work culture, this role offers the chance to work across vibrant cities like Edinburgh and Glasgow, ensuring a rewarding experience in a client-facing environment. Enjoy flexible support opportunities, hands-on training, and the satisfaction of delivering exceptional user experiences in high-profile settings.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Burnley
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to AV support. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your AV projects and experiences. This can be a game-changer during interviews, as it gives you a chance to demonstrate your hands-on experience and troubleshooting abilities.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to AV support and customer service. Role-play with a friend or in front of a mirror to boost your confidence and nail that interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented AV professionals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace AV Support Technician in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your AV support experience and troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for AV technology and customer service. Let us know why you’re excited about joining our team and how you can contribute to improving service delivery.
Showcase Your Technical Skills:In your application, mention specific tools and technologies you’ve worked with, like Crestron or Biamp. We love seeing candidates who are hands-on and proactive, so don’t hold back on detailing your technical expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the latest AV technologies and troubleshooting techniques, especially those mentioned in the job description like Crestron and Yealink. Being able to discuss these confidently will show that you're not just a candidate, but a passionate AV professional.
✨Showcase Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. This will highlight your proactive approach and ability to ensure an exceptional user experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about common AV issues you’ve encountered and how you resolved them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of events you'll be supporting, or how they measure success in the AV department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
