At a Glance
- Tasks: Provide top-notch AV support and ensure seamless event experiences.
- Company: Join a well-established team in Manchester with a focus on quality service.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth and continuous learning in a fast-paced setting.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Experience with AV/VC systems and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client. The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities
- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar. Managing email requests providing first line telephone support and responding to telephone/voicemail.
Events
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
Technical
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
Service and Process Development
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
Desirable skills
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
AV Technician in Bolton employer: Jacobs Massey
Join a dynamic team in Manchester as an AV Technician, where you will be at the forefront of delivering exceptional technical support and enhancing service delivery. Our company fosters a collaborative work culture that values continuous improvement and professional growth, offering opportunities for training and development in the latest AV technologies. With a focus on building strong relationships and providing top-notch customer service, this role allows you to make a meaningful impact in a well-established operation.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician in Bolton
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to AV tech. The more people you know, the better your chances of landing that dream job. Plus, it’s a great way to learn about hidden opportunities!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past AV projects and experiences. Whether it's videos, photos, or reports, having tangible evidence of your expertise can really set you apart from the competition.
✨Tip Number 3
Don’t just apply – engage! When you find a job on our website, reach out to the hiring manager or team on LinkedIn. A friendly message expressing your interest can make a huge difference and show that you're genuinely keen on the role.
✨Tip Number 4
Prepare for interviews like a champ! Research the company and its AV services thoroughly. Be ready to discuss how you can enhance their service delivery and share examples of how you've tackled challenges in the past.
We think you need these skills to ace AV Technician in Bolton
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience as an AV Technician. We want to see how you've tackled challenges and provided top-notch support in the past. Use specific examples that relate to the job description to really make your application stand out!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the key responsibilities and skills mentioned in the job description. We love seeing candidates who take the extra step to show they understand what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This shows you're not just familiar with the gear, but you can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical users. This will demonstrate your ability to build strong relationships.
✨Prepare for Real-Time Problem Solving
Expect questions that assess your ability to handle faults and provide first fix resolutions. Prepare scenarios where you've had to think on your feet and resolve issues quickly, especially during events or meetings. Highlight your proactive approach!
✨Understand the Importance of Service Delivery
Familiarise yourself with the concept of SLAs and how they impact service delivery. Be ready to discuss how you've contributed to continuous improvement in previous roles. This shows you’re not just about fixing problems, but also enhancing overall service quality.
