At a Glance
- Tasks: Provide top-notch AV support and assist with IT helpdesk issues.
- Company: Join a dynamic team in a well-established AV operation in Scotland.
- Benefits: Gain hands-on experience, flexible work locations, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities to influence service delivery.
- Why this job: Make a real impact by enhancing user experiences and supporting exciting events.
- Qualifications: Experience in AV support and strong troubleshooting skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Support Technician to join their growing Scotland team, delivering high-quality onsite support and representing the business in a client-facing environment. This is an excellent opportunity for a motivated and technically skilled AV professional to become part of a well-established operation, with real scope to influence and improve service delivery across the site.
The ideal candidate will possess strong troubleshooting abilities, hands-on AV support experience, and a proactive, customer-focused approach, ensuring an exceptional user experience at all times.
Key Responsibilities- Flexible support across both Edinburgh & Glasgow offices.
- Report into Client Service Delivery AV Manager on a day-to-day basis.
- Responsible for underpinning the AV service from a technical perspective in collaboration with client IT teams and relevant 3rd party / manufacturers.
- Management of client tickets/incidents through ticketing portal.
- Daily RFB (Ready for Business) checks Exec rooms / event spaces/ high profile meeting spaces.
- Executive white glove meeting support/set up.
- Supporting of internal customers regarding the services on a day-to-day basis.
- Event support & management (local/hybrid).
- Responsible for overseeing client events, including scoping, rehearsals, equipment testing and delivery.
- Equipment maintenance including Break-fix & local repairs.
- Planned Software/firmware updates under technical teams guidance (post Change Control approval).
- Local critical spares/consumables management.
- Coordination with offsite helpdesk teams (repairs/logistics/field engineer visits).
- Coordination & scheduling of preventative maintenance visits.
- 3rd party & service dependency coordination.
- Submission of RAMS.
- Management of site documentation.
- Assist with building AV power downs / up checks.
- Perform remote testing and support for regional offices.
- Support regular user training activities.
When not supporting the AV service, assist with and resolve 1st line Helpdesk issues such as:
- Changing passwords.
- Identifying faulty laptops.
- Onsite desk troubleshooting for monitor/keyboard/mouse/docking station issues.
- Basic software support such as assisting with MS Office queries/faults.
- Escalate other calls to the appropriate level.
- IT support experience.
- Customer service.
- Crestron.
- Yealink.
- Biamp.
- Shure.
AV Support Technician in Basingstoke employer: Jacobs Massey
Join a dynamic and supportive team as an AV Support Technician in Scotland, where your technical skills will be valued and your contributions can directly enhance service delivery. With a strong focus on employee growth and a collaborative work culture, this role offers the chance to work across vibrant locations like Edinburgh and Glasgow, ensuring a rewarding experience in a client-facing environment. Enjoy the benefits of flexible support, ongoing training opportunities, and the satisfaction of delivering exceptional user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land AV Support Technician in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Support Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you have a portfolio of past AV projects or experiences, bring it along to interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Check our website regularly for new opportunities and apply directly. The more you put yourself out there, the better your chances of landing that dream job.
✨Tip Number 4
Prepare for the interview! Research common AV support scenarios and be ready to discuss how you'd troubleshoot issues. Showing that you can think on your feet will impress potential employers and demonstrate your customer-focused approach.
We think you need these skills to ace AV Support Technician in Basingstoke
Some tips for your application 🫡
Show Off Your AV Skills:Make sure to highlight your hands-on AV support experience in your application. We want to see how you've tackled troubleshooting and provided top-notch service in previous roles. Don't hold back on those technical skills!
Tailor Your Application:Take a moment to customise your CV and cover letter for this role. Use the job description as a guide and sprinkle in relevant keywords that match our needs. This shows us you’re genuinely interested and have done your homework!
Be Customer-Focused:Since this role is all about delivering an exceptional user experience, make sure to share examples of how you've gone above and beyond for customers in the past. We love seeing that proactive, customer-focused approach in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes things easier for both of us!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your audio-visual knowledge before the interview. Familiarise yourself with the equipment mentioned in the job description, like Crestron and Biamp. Being able to discuss your hands-on experience with these tools will show that you're not just a theory person but someone who can get things done.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky problem or improved service delivery. This will demonstrate your strong troubleshooting abilities and proactive approach, which are key for this role.
✨Customer Service is Key
Since this role involves client-facing responsibilities, be ready to talk about your customer service experience. Share stories where you went above and beyond to ensure a great user experience. This will highlight your customer-focused mindset, which is crucial for success in this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. Inquire about how they handle AV support during events or what their expectations are for the role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
