At a Glance
- Tasks: Provide top-notch AV support and ensure seamless event experiences.
- Company: Join a well-established team in Manchester with a focus on innovation.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth and continuous learning in a fast-paced setting.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Strong communication skills and knowledge of AV/VC systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client. The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities
- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
Desirable skills
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
AV Technician employer: Jacobs Massey
Join a dynamic team in Manchester as an AV Technician, where you will be at the forefront of delivering exceptional technical support and enhancing service delivery. Our company fosters a collaborative work culture that values continuous improvement and professional growth, offering opportunities for training and development in the latest AV technologies. With a focus on building strong relationships and providing top-notch customer service, this role allows you to make a meaningful impact in a well-established operation.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars related to AV tech. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past AV projects and experiences. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t be shy about reaching out! If you see a job you like on our website, drop a message to the hiring manager or recruiter. A little initiative can go a long way in making you stand out.
✨Tip Number 4
Prepare for interviews by practising common AV-related questions. Think about how you can demonstrate your problem-solving skills and technical knowledge during the chat.
We think you need these skills to ace AV Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AV Technician role. Highlight your relevant experience and skills, especially those that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the AV industry and how your background makes you a perfect fit for this position. Let us know what excites you about working with us!
Showcase Your Technical Skills:Since this role is all about technical support, make sure to showcase your knowledge of AV and VC equipment. Mention any relevant certifications or training you've completed, as we love to see candidates who are proactive about their professional development.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on your knowledge of current AV and VC equipment. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This shows you're not just familiar with the gear, but you can also troubleshoot effectively.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical users. This will demonstrate your ability to build strong relationships.
✨Prepare for Real-Time Problem Solving
Expect questions about how you'd handle faults or issues during events. Prepare scenarios where you had to think on your feet and provide quick solutions. Highlight your experience with managing ad-hoc requests and ensuring seamless service delivery.
✨Demonstrate Your Team Spirit
This position requires coordination with other departments, so be ready to talk about your teamwork experiences. Share examples of how you've collaborated with others to achieve a common goal, especially in high-pressure situations like event management.
