At a Glance
- Tasks: Provide top-notch AV support and ensure seamless event experiences.
- Company: Join a well-established team in Manchester with a focus on innovation.
- Benefits: Gain hands-on experience, develop technical skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth and continuous learning in a fast-paced setting.
- Why this job: Make a real impact by enhancing service delivery and supporting exciting events.
- Qualifications: Strong communication skills and knowledge of AV/VC systems preferred.
The predicted salary is between 30000 - 40000 £ per year.
Our client is seeking an experienced AV Technician to join their team in Manchester. This is a fantastic opportunity to become a key member of a well-established operation, providing high-quality onsite technical support while acting as a trusted representative of the client. The successful candidate will play a pivotal role in ensuring the smooth delivery of services, building strong relationships with stakeholders, and maintaining exceptional standards of customer support. This position offers the chance to make a real impact by identifying opportunities to enhance service delivery and drive continuous improvement across the onsite operation.
Key Responsibilities
- To be a point of escalation through to Account Manager.
- To ensure all associated activities that comprise the AV service are delivered seamlessly and with maximum efficiency including ad-hoc requests.
- Assisting users with VC meetings and requests, being point of call for all VC related assistance/queries.
- Escalate faults to centralised break-fix function as required and track.
- Carry out daily RFB (Ready for Business) checks of all AV systems and associated areas.
- Practical knowledge of project deployment.
- Management and production of reports, for example, call logs, open tickets, critical spares, repairs and recommendations.
- Updating/reviewing AV request log.
- Liaise with client IT & FM teams to agree daily tasks and activities.
- Onsite Technician shall aim to resolve faults in real time, however if equipment needs to be removed from site for a manufacturer repair the tech will adopt a work around or implement loan equipment where available.
- Administration duties to assist with the contract operation including managing of mailboxes & support calendar.
- Managing email requests providing first line telephone support and responding to telephone/voicemail.
- Coordination with other departments for event management and VIP events.
- Coordination and consultancy around up and coming events with business users and attend pre-event meetings.
- Assisting with all technical requirements for event management.
- Coordination of additional resources and equipment to accommodate events.
- Provide technical support to VC/AV users.
- Locate faults and provide first fix resolutions.
- To ensure any changes are implemented seamlessly as per the agreed requirement and with minimal impact on the business.
- Coordination of subcontracted works.
- To assist with implementation of critical spares.
- Manage consumables/stock holding of onsite spares.
- To undertake manufacturer training courses as appropriate to ensure knowledge base is maintained.
- Supervise meetings as required.
- Assist with setting up of events, presentations and conferences.
- To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLAs.
- Administration necessary to support engineering role.
- Pro-actively train and support end users and prepare relevant documentation.
Desirable skills
- Excellent communications skills.
- Knowledge of current AV and VC equipment and systems.
- Relevant technical accreditations including CTS.
- Ability to work under pressure.
- Manufacturers training.
AV Technician employer: Jacobs Massey
Join a prestigious London-based organisation that values innovation and excellence in the audiovisual sector. With a strong commitment to employee growth, you will have the opportunity to lead a talented team while working with cutting-edge technologies in a collaborative environment. Enjoy an excellent benefits package and a clear path for career progression in a supportive workplace that prioritises exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jacobs Massey. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jacobs Massey before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AV Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jacobs Massey:Your cover letter is your chance to shine! Tell us why you want to work at Jacobs Massey specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jacobs Massey!
How to prepare for a job interview at Jacobs Massey
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
