Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line technical support and resolve customer issues with AV technologies.
- Company: Join a leading AV solutions provider dedicated to exceptional customer service.
- Benefits: Enjoy training, tools for success, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving real-world problems in a fast-paced environment.
- Qualifications: Strong technical background in AV, networking skills, and excellent communication abilities required.
- Other info: Opportunity for site visits and involvement in ongoing projects.
The predicted salary is between 30000 - 42000 £ per year.
AsanAVSupportTechnician,you\’llleadthedeliveryofbest-in-classsupportforoursystemstoournationwidenetworkofcustomers.ReportingtotheTechnicalSupportLead,you\’llcollaboratewithvariousinternalandexternalstakeholderstoensureanycustomerissuesareresolvedquickly,minimisinganydisruption.
Thisrolewillprimarilyfocusonservingastheprimarypointofcontactforourcustomerswhentheyencounterissueswiththeirhardware/software/peripherals.TheidealcandidatewillhaveastrongtechnicalbackgroundinAVtechnologiesandaproventrackrecordinprovidingclassleadingcustomerserviceastherewillbeanelementofcallhandlingandthendealingwiththeissuesinthebackground.ThisrolerequiresclosecollaborationwithourEngineering,SupportandDesignteams,aswellaswith3rdpartystakeholdertosupportourdeliveryofbest-in-classsolutions.
Thecompanypridesitselfonensuringthatallournewemployeesareprovidedwiththetrainingandtoolsnecessarytoperformtheirroleseffectively.Aswithmostindustriesbeinga2ndLinesupportTechniciancomeswitharangeofdifferentproblemsdaily.Youwillalsobeactivelyinvolvedwithongoingprojects,installingandsupportinginhousesoftwaredeployments.
Thisrolewouldsuitsomeonewhoismethodicalintheirproblem-solving,calmunderpressure,andabletoworktooccasionallytightdeadlines.Thesuccessfulcandidatewillneedtobeorganisedandwillingtoundertakethenecessaryadministrativetasksassociatedwiththerole.
JobRequirements
AgoodunderstandingofMicrosoftWindowsDesktopEnvironment
Strongnetworkingskills.Understandingsetupandnetworkingsignalchain.Fromline,socket,router,switch,PCs
Confidentwithconfiguringrouters,switchesandfirewalls
ExperiencewithVNC,settingupP2Pmachinesandremotesupport.
Pi,Linuxexperienceisadvantageous,butnotessential.
ExpectationtoconfiguresoftwareonPCsremotely;Varietyofaudio&streamingsoftware.
Proactiveapproachtoworkingthroughissuesandproblemsolvingmindset
LongtermstrategyplanningIdentifyingandflaggingrootcause/endoflifeequipmentthatupgradingwillleadtolongtermissuereduction
Aproactiveapproachtocustomerrelationships
Naturallygreatcommunicationskills-abletotalkpeoplethroughlowlevelandmorecomplexhardwarefixes.Demonstratetheseskillstoexternalcustomersandinternalstakeholders.
Strongproblemsolvingskills
Astrongunderstandingofhardwarecomponents
ExcellentAVknowledge.Setup,maintenance,lifecycleetcExcellentunderstandingofAVsignalchain.FromcameratoPCandeverythinginbetween.
Abilitytowritegood,cohesiveknowledgedocumentationandsanitycheckothers.Offeringhelpful,constructivefeedback,wherenecessary
Workwellunderpressure,besensitivetotheneedsofcustomers
JobResponsibilities
Youwillbeproviding2ndlinetechnicalsupport,remotely,toourcustomers,withsomescopeforadhocsitevisits,whereyourskillsetisrequired.
Bethepointofescalationforthe1stlineteam.Offeringinsightandtrainingwherenecessary
Bethepointofcontactforourcustomers
Workingfromandthoroughlyupdating,inrealtimetheCRMsystem-Salesforce
Providingassistancetoidentifyandresolveserviceincidentsandperformrootcauseanalysis
Liaisingwith3rdlinetimestoworkthroughmorecomplexissues/fixes;Connectivity,Dev,Engineering,etc
Youllprovideexcellentcustomerserviceandbuildlastingworkingrelationships
Attendingmeetingsandworkshopsaroundissues,upgrades&suggestionsforcontinualimprovements.
AV Support Technician in Sheffield employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Support Technician in Sheffield
✨Tip Number 1
Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about current hardware and software solutions will not only boost your confidence but also impress our team during any discussions.
✨Tip Number 2
Practice your problem-solving skills in real-world scenarios. Consider setting up a home lab where you can troubleshoot common AV issues, as this hands-on experience will be invaluable when dealing with customer queries.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing exercises. Being able to explain complex technical issues in simple terms is crucial for providing excellent customer service and will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the AV industry. Attend local meetups or online forums to connect with others who share your interests, as these connections can provide insights and potentially lead to job opportunities.
We think you need these skills to ace AV Support Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in AV technologies and customer service experience. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the AV Support Technician role. Mention how your skills align with the job requirements, particularly your experience with Microsoft Windows, networking, and AV signal chains.
Showcase Relevant Experience: When detailing your previous roles, focus on your experience providing 2nd line support and any relevant projects you've worked on. Highlight your ability to communicate effectively with both customers and internal teams.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the application process. Brush up on topics like configuring routers, remote support tools, and AV hardware components, as these may come up in interviews or assessments.
How to prepare for a job interview at Jacobs Massey
✨Showcase Your Technical Skills
Make sure to highlight your strong technical background in AV technologies during the interview. Be prepared to discuss specific experiences where you successfully resolved hardware or software issues, as this will demonstrate your capability to handle the role's requirements.
✨Demonstrate Problem-Solving Abilities
Since the role involves dealing with various problems daily, share examples of how you've approached and solved complex issues in the past. This will show your methodical problem-solving skills and your ability to remain calm under pressure.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to guide customers through both low-level and complex hardware fixes. This will help you stand out as a candidate who can build strong relationships with customers.
✨Be Proactive and Organised
Emphasise your proactive approach to customer relationships and your organisational skills. Discuss how you manage your time effectively, especially when working under tight deadlines, and how you keep track of administrative tasks associated with the role.
