Audio Visual Technical Events Manager

We have a new opportunity for a Technical Events Manager to join a leading AV provider delivering high-end events within some of London's most prestigious five-star venues. This is a hands-on role where you'll take ownership of the technical planning and on-site delivery of events ranging from executive meetings to large-scale productions, working with premium clients and state-of-the-art equipment.

The Technical Events Manager areas of responsibility:

• Along with the technicians, you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
• Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
• Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
• Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
• Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
• Participates in capture rate discussions and suggests ways to capture lost business.
• Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
• Foster good relations with all sales team members to maximise new leads.
• Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
• Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
• Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates.
• Utilise all in-house services before out-sourcing i.e. crew & equipment.
• Be aware of turnover targets and actively strive to increase revenue.
• Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
• Creates development plans with hotel teams to improve service levels.
• Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
• Foster good relations with all of the London teams and sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
• Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
• Create and standardise information systems whereby the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
• Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
• Build long-term customer loyalty by converting one-off Hotel corporate clients' events to established client accounts.
• Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
• Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
• Ensure good use of technicians' time by managing shift basis effectively and offering this resource to sister hotels.

Required skills of a Technical Events Manager:

• High School Diploma, Mathematics and English GCSE or equivalent is preferred.
• Strong background in AV / Live events, while managing teams.
• Previous experience within the Service and Hospitality industry would be preferable.
• Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

Company Benefits for our Technical Events Manager role:

• Private Healthcare
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme