At a Glance
- Tasks: Lead and manage AV support services across multiple locations in a fast-paced corporate environment.
- Company: Join a leading Global Investment Bank in London with a dynamic team.
- Benefits: Competitive salary, professional development, and opportunities for international travel.
- Other info: Opportunity to mentor and develop a talented engineering team.
- Why this job: Make a real impact by enhancing AV technologies and service delivery.
- Qualifications: Experience in audio-visual technologies and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
Our client is seeking an experienced Audio Visual Engineering Manager to join their London team, working onsite within a leading Global Investment Bank environment. The successful candidate will take full responsibility for the support and management of end users and installed meeting room technologies across the banks EMEA office estate, ensuring a high standard of service delivery within a fast-paced corporate setting. This is an excellent opportunity for a driven and experienced AV professional to join an established operation, with the scope to lead, develop, and continuously enhance the AV support service across multiple locations.
Key Responsibilities
- Proactively troubleshoot and remediate AV faults using established diagnostic techniques, facilitating hardware repairs or replacement either yourself or via the wider team as required.
- Take full responsibility for maximising uptime of the audio-visual unified communication systems in the EMEA estate.
- Respond promptly and within the agreed KPIs to reports from the BAU team or end users of AV hardware or software failures.
- Report faults, raise tickets and manage ticket queues to facilitate hardware repairs and replacements.
- Ensure tickets are raised for all faults and close out any open engineering tickets within agreed KPIs.
- Liaise with in-house teams and wider departments to secure critical spares and loan replacements.
- Take ownership and responsibility for the management and tracking of critical spares onsite.
- Build positive relationships, communicate and coordinate on-site with clients, facility owners, general contractors, and associated trades as required to deliver the required services.
- Ratify AV system documentation to ensure they are aligned to latest industry standards and best practices ongoing.
- Support and drive preventative maintenance activities as required.
- Report break-fix activity and key management updates to HQ and client team as required.
- Provide fault reporting to relevant teams as required.
- A passion for service excellence, with a wealth of knowledge and experience in all current audio-visual technologies.
- The ability to use your initiative and solve problems effectively and proactively.
- Provide remote technical support to other offices as required.
- Positively manage, develop and mentor team members in the engineering team.
- Responsible for ensuring the engineering team are working efficiently and effectively throughout their working day, assigning tasks as required and ensuring work is completed to the required standard.
- Lead by example and be an ambassador.
- Be prepared and able to travel (sometimes internationally) to other Bank offices as required.
- Work with project teams in facilitating AV installations within the Banks EMEA estate.
- Take ownership for administering access controls for temporary or installation staff linked to engineering works.
Audio Visual Engineering Manager employer: Jacobs Massey
Join a prestigious Global Investment Bank in London as an Audio Visual Engineering Manager, where you will thrive in a dynamic corporate environment that values service excellence and innovation. The company fosters a collaborative work culture, offering ample opportunities for professional growth and development, while ensuring a supportive atmosphere for its employees. With a focus on cutting-edge AV technologies and a commitment to continuous improvement, this role provides a unique chance to lead a talented team and make a significant impact across multiple locations.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Engineering Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AV industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or a demo reel, make sure to share it during interviews. This is your chance to demonstrate your expertise in AV technologies and how you can bring value to the team.
✨Tip Number 3
Prepare for the interview by researching the company and its AV systems. Understand their current setup and think about how you can improve it. This shows that you’re proactive and genuinely interested in the role, which can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the position and remind them why you’re the perfect fit.
We think you need these skills to ace Audio Visual Engineering Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Audio Visual Engineering Manager role. Highlight your experience with AV technologies and any relevant management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about AV and how you can contribute to our team. Keep it engaging and make sure to mention specific experiences that relate to the job description.
Showcase Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. We love candidates who can think on their feet and troubleshoot effectively. Share examples of how you've tackled AV issues in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Jacobs Massey
✨Know Your AV Stuff
Make sure you brush up on the latest audio-visual technologies and troubleshooting techniques. Be ready to discuss specific systems you've worked with and how you've resolved issues in the past. This shows your passion for service excellence and your hands-on experience.
✨Showcase Your Leadership Skills
Since this role involves managing and mentoring a team, be prepared to share examples of how you've successfully led teams in the past. Talk about how you assign tasks, ensure efficiency, and foster a positive work environment. This will demonstrate your capability to lead by example.
✨Understand the Corporate Environment
Familiarise yourself with the fast-paced corporate setting of a global investment bank. Highlight any previous experience in similar environments and how you managed to maintain high standards of service delivery under pressure. This will show that you can adapt and thrive in their culture.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to AV faults or team management. Practice articulating your thought process and problem-solving strategies clearly. This will help the interviewers see how you think on your feet and handle challenges effectively.
