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For Companies At a Glance
- Tasks: Diagnose and repair audio products while ensuring top-notch quality assurance.
- Company: Join a leading audio manufacturer with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous product discounts, and free parking.
- Other info: Full-time role with opportunities for growth in a collaborative environment.
- Why this job: Be part of a dynamic team delivering exceptional service and support in the audio industry.
- Qualifications: Experience in audio equipment repair and a background in Electronic or Audio Engineering.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for someone to join our Service department based in Leeds. You will play a crucial role in delivering top-tier service and specialist product support to colleagues in an audio manufacturer and associated brands.
Key Responsibilities
- Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company’s products from stock transfers.
- Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn’t readily provided.
- Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future.
- Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals.
- Deliver timely specialist product support to the Customer Service team to facilitate a high level of Customer Service.
- Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair.
- Provide regular updates to the Service Coordinator on Product Repairs, with a full report upon completion of inspection and service.
- Provide part identification support to stakeholders as required.
- Liaise with Product/Brand Management or, where needed, the supplier, to obtain further technical information on a product for repair/support.
- Undertake production work for new sales stock where the BOM requires soldering or programming, or has other skilled requirements.
- Perform Quality Assurance on Stock as requested by the Service Manager or Product/Brand Managers.
- Perform Firmware updates on Stock as requested by the Service Manager or Product/Brand Managers.
- Assist the Service Coordinator with regular Service Parts stock counts to ensure stocking levels are accurate and sufficient.
- Assist the Service Coordinator with regular Service Centre stock counts to ensure on-hand stock levels are accurate.
- Maintain a clean and safe working environment at all times.
Knowledge, Skills & Experience Required
- Essential Audio Equipment Repair experience and/or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent.
- Experience in using and understanding digital and analogue audio products.
- Good IT skills, including knowledge of spreadsheets and/or databases.
- Ability to learn new technologies and software quickly.
- Excellent communicator with a high level of interpersonal skills.
- Strong customer focus and commitment to providing an outstanding customer experience.
- Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs.
- High level analytical & problem-solving skills.
- Understanding of technical schematics and manuals.
- Organised & methodical with excellent attention to detail.
- Self-motivated with the ability to work as part of a team.
Desirable
- Existing knowledge & understanding of Audio products & various distributed brands.
- Experience of controlled environment testing & measurement of products.
Job Details
- Full-time in the Service Department, 35 hours per week, Monday to Friday.
- Competitive salary.
- Generous discount on products.
- Sick Pay scheme.
- Free Parking.
Audio Service Engineer employer: Jacobs Massey
Contact Detail:
Jacobs Massey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to audio service engineering. Think about how your skills match the job description and be ready to share specific examples of your past work.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Audio Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with audio equipment repair and any relevant qualifications. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your technical know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about audio engineering and how you can contribute to our Service department. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky repairs or provided excellent customer service in the past. We’re all about proactive mindsets here at StudySmarter, so let us know how you’ve gone above and beyond!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Jacobs Massey
✨Know Your Audio Gear
Make sure you brush up on your knowledge of audio equipment and the specific products the company deals with. Familiarise yourself with common issues and repairs, as well as any recent developments in audio technology. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and repaired audio equipment or similar tech. Be ready to discuss your thought process and how you approached each problem. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since you'll be liaising with various teams, practice explaining technical concepts in simple terms. During the interview, focus on your communication style and ensure you convey your ideas clearly. Good interpersonal skills are key for this role!
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's service processes or the types of products you'll be working with. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!