At a Glance
- Tasks: Support clients with a cloud-based platform and manage project data effectively.
- Company: Join Jacobs, a global leader in solving critical problems for thriving cities and environments.
- Benefits: Flexible working arrangements, well-being benefits, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on safety, integrity, and belonging.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Experience in database management, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 28000 - 35000 £ per year.
At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.
The role is an exciting position that would suit an enthusiastic and driven individual. You will be given the tools and resources to build a progressive career within a Global organisation. You will play a key role in supporting the team working with our platform, Track Record - a cloud‑based, evidence‑driven solution developed and owned by Jacobs.
The software is delivered to aid clients, both internal to Jacobs and external, across four use cases:
- Track Record Facilities: A compliance and asset management platform that simplifies and strengthens facilities oversight through mobile and desktop inspections, automated workflows, dashboards and CAFM integration to enable proactive risk management.
- Track Record Engage: A stakeholder engagement and land access management solution that consolidates data, mapping, and workflows to improve collaboration and accelerate project delivery.
- Track Record Safety: A health and safety management platform that embeds risk mitigation and compliance into infrastructure projects through real‑time hazard tracking and dynamic dashboards.
- Track Record Maps: A geospatial platform that integrates spatial and operational data to deliver interactive mapping, streamline planning, and enhance project decision‑making.
Due to client contract requirements this is a full‑time role, working hours are 8:30 – 5pm Monday to Friday, working 2 days in our Manchester office. During the initial training phase, office attendance is required 4 days per week to support onboarding and knowledge transfer.
Your responsibilities will include:
- Providing first‑line support to clients via phone, email, and live chat
- Assisting clients in navigating the system and addressing any technical queries
- Processing, updating, and maintaining project data
- Preparing and reviewing scheduled management reports
- Implementing system configuration updates and routine maintenance
- Tracking project actions, documents, and deliverables
- Working closely with project managers, technical teams, and clients
Here’s what you’ll need:
- Database Management and Data Analysis Experience
- Proficiency in Microsoft Software: Excel, Outlook, Word, PowerPoint and Teams
- Strong communication and teamwork skills
- Good organizational skills and high attention to detail
- Ability to manage multiple tasks and meet deadlines
- Problem‑solving mindset and willingness to learn new systems
- Experience with ServiceNow (Customer Service Management module), Power BI, or reporting tools
- Familiarity working with geometry data
Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.
With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well‑being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.
No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation.
We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.
As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in‑person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process, please contact the team via Careers Support.
Junior Service Delivery Coordinator in Manchester employer: Jacobs Engineering Group Inc.
At Jacobs, we pride ourselves on being an exceptional employer that fosters a culture of safety, integrity, and inclusion. Our Manchester office offers a collaborative environment where employees are empowered to grow through flexible working arrangements, comprehensive well-being benefits, and opportunities for professional development. Join us to make a meaningful impact while enjoying a supportive community that values diverse perspectives and encourages innovation.
Contact Details:
Jacobs Engineering Group Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Delivery Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jacobs Engineering Group Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jacobs Engineering Group Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Service Delivery Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jacobs Engineering Group Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Jacobs Engineering Group Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jacobs Engineering Group Inc.!
How to prepare for a job interview at Jacobs Engineering Group Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
