Client Account Lead - Mass Transit

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact: At Jacobs, we’re not just delivering infrastructure - we’re helping cities thrive. In this role, you’ll sit at the heart of some of the UK and Europe’s most high profile mass transit and light rail programmes, shaping how people move, connect and live. As a Client Account Lead, you’ll be the trusted partner collaborating with major clients: combined authorities, transport bodies and city leaders, helping them turn bold ambitions into reality. You’ll bring together strategy, insight and delivery to unlock opportunity, influence investment decisions, and manage programmes end to end across the infrastructure lifecycle. This is a role for someone who doesn’t just manage relationships - you help further them, nurture them and turn them into lasting partnerships. You’ll be out front, driving conversations that matter and ensuring we consistently deliver exceptional outcomes for our clients and communities.

What’s In It For You: Joining Jacobs is more than a job: it’s a platform to grow, spearhead projects and make a genuine difference:

• Shape delivery of iconic, high-capacity infrastructure programmes shaping cities across the UK, Ireland and Europe
• Accelerate your career in a growth role with real autonomy, visibility and influence
• Collaborate with industry-leading experts and partners across sectors and geographies
• Be part of an organisation that invests in you - from leadership development to diverse career pathways
• Join an inclusive, collaborative culture where diverse thinking is valued and innovation thrives
• Expand your impact beyond a single sector, working across transport modes and multidisciplinary teams
• Work alongside inspiring leadership, including strong female role models shaping the future of mass transit

We empower you to be entrepreneurial, to take ownership and to bring your ideas to life - because your growth fuels ours.

We Offer:

• Competitive salary: We offer compensation that reflects your skills and experience
• 24 days holiday + option to buy a further 10 days
• Robust Pension Contributions: We offer enhanced pension contributions up to 10% to secure your future
• Comprehensive Health Coverage: Single medical cover and Digital GP service, with options to add your partner and family
• Employee Networks: We have a commitment to hiring a diverse workforce and supporting colleagues of different backgrounds
• Family Planning Support: Access to fertility healthcare and family planning services
• Enhanced Parental Leave: Enjoy enhanced parental leave pay and free membership to employee assistance and parental programs
• Income Protection: Financial security in case of long-term illness or injury
• Wellbeing Hub: Free access to wellbeing apps like Calm and Daily Burn
• Professional Development: We cover professional membership fees and provide continuous professional development (CPD) opportunities
• Community Engagement: Participate in charity matched-funding, paid volunteering time, and charitable donations

About the Opportunity: This is a growth-focused, client-facing leadership role within our Mass Transit and Light Rail sector, working across the whole of Jacobs. You’ll take ownership of strategic client accounts, primarily across the UK, while working flexibly from any Jacobs office. From the South West, East of England to Scotland, you’ll engage directly with key stakeholders across devolved and regional transport bodies. Your focus will span three core pillars:

• Opportunity Development – shaping client needs into deliverable, high-value programmes
• Bid Leadership – driving compelling, commercially strong submissions by bringing together the right expertise
• Relationship Growth – leveraging and expanding your network across clients, partners and contractors

You’ll play a critical role in positioning Jacobs as the partner of choice: known not just for technical excellence, but for collaboration, trust and our ability to deliver at scale. This is not a role for someone on the sidelines. It’s for a hands-on, commercially minded doer who thrives on making things happen - someone who can confidently step in front of clients and lead from the front.

Here's what you'll need: We’re looking for someone who combines industry credibility with a passion for growth and delivery:

• Strong experience in mass transit, light rail or complex infrastructure programmes (multi-modal experience welcomed)
• Proven ability in client engagement, opportunity shaping and strategic account growth
• Demonstrated success in winning and delivering bids, with strong commercial awareness
• A well-established network across clients, partners and/or contractors
• Confidence and credibility to engage senior stakeholders and influence outcomes
• An entrepreneurial mindset - proactive, self-motivated and driven to create opportunity
• A collaborative approach, with the ability to bring people together and deliver as one team

What matters most is your ability to connect the dots, manage portfolios and deliver real impact.

Ready to Shape What’s Next? If you’re ready to step into a role where you can grow your influence, guide and help redefine how entire regions connect, we want to hear from you. Apply today and be part of a team that’s challenging today to reinvent tomorrow.

Jacobs operates a hybrid work environment and a 40 hour working week as standard. Good luck with your application.

Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees.

With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company.

We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.

Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process, please contact the team via Careers Support.