Quality and Assurance Manager in Birmingham

Quality and Assurance Manager
The Quality and Assurance Manager role is a unique opportunity to be an integral part of the Project Solutions team for E&P Europe & Middle East. Reporting to the Quality and Performance Lead you will manage and drive strategic initiatives that enable operational excellence.

Responsibilities

• Lead and maintain our Quality and Collaborative Working certifications, including ISO 9001 and ISO 44001.
• Oversee, improve and drive the implementation of our Assurance Programme across projects, frameworks and suppliers.
• Provide expert guidance to senior leaders and influence decision‑making on quality and collaboration matters.
• Conduct a range of audits – project, supplier, process and targeted audits – and support external certification bodies.
• Monitor, measure and report on quality performance, client feedback and collaborative working metrics.
• Produce and support management review reporting and maintain accurate records of all quality activities.
• Communicate key system updates, quality objectives and improvement initiatives across the business.
• Support and deliver training related to Quality and Collaborative Working.
• Promote a culture of continual improvement by sharing lessons learned, best practices and quality achievements.
• Drive compliance with our Business Management System and support updates to procedures, processes and tools.
• Champion improvements to quality and collaboration systems such as Intelex and Polaris.
• Support bids and proposals by providing quality and collaborative working input.
• Engage with wider business initiatives, including BeyondExcellence, award submissions and World Quality Day. Project management and delivery experience across a range of projects and an understanding of the application of quality processes in an operational setting is highly desirable.

Qualifications

• Experience in quality management systems, quality assurance and operational change management.
• Project management and delivery experience across a range of projects.
• Demonstration of the following skills: Relationship centric, collaborative, resilient, adaptable, strategic mindset, cultivates innovation, negotiation.

As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role.