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For Companies At a Glance
- Tasks: Engage with the public, negotiate payment solutions, and manage your own portfolio of accounts.
- Company: Join one of Scotland’s largest and most innovative debt collection service providers.
- Benefits: Competitive salary, flexible working hours, generous annual leave, and health cash plan.
- Why this job: Be part of a dynamic team and develop your skills in a supportive environment.
- Qualifications: Strong interpersonal skills, resilience, and experience in target-driven roles are desirable.
- Other info: Extensive training programme and clear progression paths for career growth.
The predicted salary is between 24570 - 24570 £ per year.
Location: Kilmarnock Town Centre (Potential Future Home Working Available)
Salary: £24,570 per annum in line with Real Living Wage
Job Type: Permanent
Hours: Full-time. 37.5 hours per week.
The Role
As a Collections Specialist, you’ll join a dynamic, target-driven team that values energy, ambition, and a positive work environment. Your role involves handling inbound and outbound calls to engage with members of the public, negotiating payment solutions for outstanding debts either in full or by setting a suitable arrangement. You will manage your own portfolio of accounts, making appropriate recovery and legal action decisions. With ongoing training, mentorship, and clear progression paths, we’re committed to helping you succeed and grow.
What We’re Looking For
- Strong interpersonal and negotiation skills.
- Resilience and ability to handle challenging conversations.
- Self-motivated, with excellent time management and organisation skills.
- Target and results driven.
- Ability to build trust and relationships quickly.
- Experience of a target-driven role or negotiating finances is desirable.
- Positive attitude with strong work ethics.
- Good understanding and knowledge of GDPR.
What We Offer
- Competitive salary - £24,570 basic salary per annum in line with Real Living Wage
- Flexible Working – 37.5 hours per week (Monday to Friday) on a shift rota.
- Annual Leave Allowance – Generous annual leave allowance of 32 days increasing with length of service.
- Company Pension Scheme – Contributions to a workplace pension.
- Health Cash Plan - Company funded health cash plan that helps cover the cost of everyday healthcare.
- Death In Service Benefit - Financial protection for your family in the unfortunate event of your passing.
- Extensive Training Programme – Robust training and induction programme, along with ongoing support and development.
Successful candidates will need to undergo right to work and reference checks.
About Us
Established in 1924 and now part of the ColX Group, we are one of Scotland’s largest and most innovative Sheriff Officer and Debt Collection service providers. Our established network of Sheriff Officers and Messengers-at-Arms are coordinated from our Kilmarnock base. We serve a range of public and private sector organisations and many of Scotland’s largest law firms.
We positively encourage applications from all eligible candidates irrespective of any protected characteristic. We are committed to supporting our team’s development while fostering a forward-thinking approach to innovation.
Our Group Values (Accountability, Collaboration, Hospitable, Innovation, Ethical, Versatility, Excellence) are at the heart of everything we do.
Collections Specialist in Kilmarnock employer: Jacobs Enforcement Ltd
Contact Detail:
Jacobs Enforcement Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist in Kilmarnock
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news. This way, you can show how your skills align with their mission and make a great impression.
✨Tip Number 2
Practice your negotiation skills! Since the role involves handling payments and debts, try role-playing tough conversations with a friend. This will help you feel more confident when discussing payment solutions during the interview.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled challenging situations in the past. Employers love to see candidates who can bounce back and stay positive under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who fit our dynamic team culture.
We think you need these skills to ace Collections Specialist in Kilmarnock
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique skills can contribute to our dynamic team.
Tailor Your Application: Make sure to tailor your application to the Collections Specialist role. Highlight your relevant experience, especially in negotiation and handling challenging conversations, as these are key to succeeding in this position.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at Jacobs Enforcement Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Specialist. Familiarise yourself with common debt collection practices, negotiation techniques, and the importance of GDPR. This knowledge will help you answer questions confidently and show that you're serious about the position.
✨Show Off Your People Skills
Since this role involves handling challenging conversations, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you've successfully negotiated or resolved conflicts. This will highlight your ability to build trust and relationships quickly.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise how you would handle an inbound call from a customer who is upset about their debt. This will showcase your resilience and negotiation skills, which are crucial for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training programmes, and progression paths. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
